Client Development Manager in Kilmarnock

Hours: 37.5 hours per week - Monday – Friday 9.00am – 5.30pm

Location: Stirling Part Office, Kilmarnock with a requirement to attend any location in Scotland

This is a key strategic role responsible for proactively managing the Diligence client portfolio, ensuring regular engagement with clients to review operational performance, service delivery standards, and future requirements. The role will gather, analyse, and report client feedback to the CCO and Operations Director, supporting the continuous monitoring, improvement, and enhancement of service delivery.

In addition, the postholder will support the management of the Local Authority Collections client base, providing operational support and resilience to the Operations Director. Driving sales and business growth is a core objective of this position. The postholder will identify and develop opportunities across both contracted and non-contracted Diligence clients, as well as commercial partners, using a range of proactive business development approaches, including telephone engagement, email campaigns, networking, and face-to-face meetings at events and conferences.

The role will be responsible for developing and maintaining a robust pipeline of opportunities, targeting prospective clients and key growth sectors. Through effective account management and relationship building, the postholder will secure introductory meetings, nurture prospects, and strengthen Stirling Park’s presence across the market. The role will act as an ambassador for Stirling Park, representing the business at meetings, industry events, conferences, and other sales opportunities to enhance brand awareness, strengthen relationships, and identify new commercial opportunities.

Close collaboration with the Operations Director is essential to ensure operational readiness, resource planning, and the successful mobilisation and delivery of new business. The postholder will also support the bid and tender process by contributing to bid preparation, attending planning meetings, reviewing submissions, assisting with written responses, and providing valuable market and sector insights.

As the Group continues to develop and enhance its sales and marketing strategy, this role will contribute to the design and implementation of initiatives across Stirling Park, helping to articulate and promote the organisation’s unique selling propositions (USPs). Working collaboratively across the Group, the overarching objective of the role is to increase market share, drive revenue growth, and enhance profitability while maintaining exceptional client services standards.

Responsibilities – Client Management

• Support the development, implementation and continuous improvement of the Client Management Strategy, ensuring a tailored and value-driven approach.
• Assist with the development of a Client Management Strategy and the ‘tailored’ service delivery for each client.
• Build, maintain and strengthen positive working relationships with clients, commercial partners and key stakeholders, acting as a trusted and professional representative of the business.
• Ensure clients remain informed of relevant industry developments, legislative changes, best practice guidance, technological innovations and wider Group initiatives that may enhance service delivery and outcomes.
• Plan, coordinate and lead client performance review meetings at agreed intervals, ensuring productive discussions focused on service performance, client objectives and continuous improvement opportunities.
• Prepare reports and meeting summaries, capturing key discussions, agreed actions, outcomes and recommendations, and monitor progress against these actions.
• Maintain a thorough understanding of legislative, regulatory and market developments, ensuring the Group remains at the forefront of the sector and continues to deliver innovative solutions.
• Provide regular updates to the CCO and Operations Director on client engagement activities, outcomes and agreed actions, escalating any significant concerns, risks or service issues for prompt resolution.

Responsibilities – Sales and Growth

• Support the CCO in the development and delivery of the Group’s sales and growth strategy, ensuring Stirling Park’s USPs are effectively communicated across the Diligence and Collections markets.
• Proactively identify, develop and pursue new business opportunities with prospective clients, commercial partners, and emerging market sectors to increase revenue, market share and profitability.
• Build and maintain a comprehensive database of prospective clients and partners, ensuring records are accurate, current, and effectively segmented to support targeted business development campaigns.
• Develop and maintain a robust sales pipeline, accurately recording opportunities, profitability of success, expected contract values and progress against targets.
• Plan, coordinate and deliver proactive sales and marketing campaigns aimed at key client groups, local authorities, commercial partners and strategic growth sectors.
• Identify opportunities for organic growth through cross-selling, up-selling and the expansion of existing service offerings within current client accounts.
• Represent the organisation at sales meetings, networking events, conferences, exhibitions, and industry forums, promoting the Stirling Park brand and generating new business opportunities.
• Working closely with the CCO, Operations Director and wider management team to share market intelligence, identify opportunities and ensure effective preparation for client and sales engagements.
• Attend relevant industry conferences, exhibitions and professional events, including Diligence Legal events, IRRV conferences and BPA forums, to maintain market awareness and develop strategic relationships.
• Develop and maintain strong relationships with existing and prospective clients, commercial partners and senior stakeholders, enhancing the Group’s reputation and market presence.
• Prepare and attend sales/tender presentations on behalf of Stirling Park.
• Support the Bid Team in the preparation and submission of tender responses including planning, drafting, reviewing and contributing to method statements and quality responses within demanding timescales.
• Identify and maintain Unique Sales Points, online content and marketing communications.
• Assist the CCO in the preparation of annual business plans, growth strategies, performance reports and management information.
• Actively contribute as a member of the Group’s Business Development & Client Management team, supporting the achievement of corporate objectives and participating in senior management meetings as required.

Qualifications we are looking for

• Qualified Sheriff Officer is preferable.
• IRRV Qualification is preferable or member of SMASO.
• Experience of working within the sales Industry.
• 3+ years working in a target driven role.
• 3+ years working within the Sheriff Officer or Collections Role.
• Proven experience of client relationship management.
• Computer Literate - advanced knowledge of all Microsoft packages.
• Knowledge of Sales Force Database is desirable.
• Full UK driving license and the ability to work away from home when required.

Skills & Abilities we are looking for

• Excellent verbal and written communication skills.
• Confident public speaker.
• Exceptional presentation skills.
• High attention to detail.
• Ability to implement strategic sales plans.
• Client focus and customer service is a must.
• Ability to work under pressure and deadlines.
• Outstanding negotiation skills.

Accountability

The post-holder will report to the Chief Commercial Officer, based at our group head office in Birkenhead.

What We Offer:

• Competitive salary with Company Car.
• Working Hours – 37.5 hours, Monday – Friday 9.00am – 5.30pm.
• Annual Leave Allowance – Generous annual leave allowance of 34-36 days inclusive of Public Holidays.
• Private Medical Insurance.
• Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing X2 your annual salary to give financial protection and peace of mind for your family.
• Support for your Wellbeing – We offer a wide range of wellbeing, financial, and legal support through our EAP and in-house mental health first aiders.
• Enhanced Family Leave – Generous maternity, paternity, adoption and shared parental pay to provide financial support to you and your family.
• Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts.
• Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future.

About Us

Established in 1924 and now part of the ColX Group, we are one of Scotland’s largest and most innovative Sheriff Officer and Debt Collection service providers. Our established network of Sheriff Officers and Messengers-at-Arms are co-ordinated from our Kilmarnock base. Successfully completing more than 120,000 field visits each year, we serve a range of public and private sector organisations and many of Scotland’s largest law firms. The longevity and integrity of our partnerships are apparent, both through the many exclusive contracts we hold and our enduring relationships. We positively encourage applications from all eligible candidates irrespective of any protected characteristic. We are committed to supporting our team’s development while fostering a forward-thinking approach to innovation. By combining cutting-edge technology with a commitment to exceptional service, we ensure both our clients and employees thrive in a rapidly evolving industry. Our Group Values (Accountability, Collaboration, Hospitable, Innovation, Ethical, Versatility, Excellence) are at the heart of everything we do. They guide how we build respectful and effective relationships with clients and individuals, and shape the way we support, develop, and recognise our people. This ensures a consistent, values-driven approach across every aspect of our Group.