At a Glance
- Tasks: Respond to post and SMS, manage webchat, and handle debtor disputes efficiently.
- Company: Join Jacobs Enforcement, a leader in ethical debt recovery since 1959.
- Benefits: Enjoy a competitive salary, generous leave, health cash plan, and pension scheme.
- Other info: Extensive training and career growth opportunities await you!
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Grade C in English GCSE and 12 months admin experience required.
The predicted salary is between 25500 - 25500 € per year.
Responsibilities
- Responding to all incoming post and SMSs in accordance with daily targets and ensuring responses are well written, complying with all guidelines and legislation.
- Answering our Webchat service, corresponding with debtors live.
- Actioning cases in our internal ‘All Incoming Communications’ preset and sending letters/emails as instructed.
- Dealing with debtor disputes by liaising with our Clients, ensuring queries are dealt with quickly and efficiently.
- Applying Breathing Space holds.
Qualifications & Experience
- Grade C or above in English at GSCE level.
- Minimum 12 months work experience in an administrative role.
- Proven Literacy Skills.
- Computer Literate including reasonable typing speed & good knowledge of Microsoft Word.
Skills & Abilities
- Professionalism.
- Initiative to make recommendations for improvement.
- Excellent accuracy and attention to detail.
- Ability to remain fair & objective.
- Confident Decision Maker.
- Team Player.
Salary, Information & Benefits
- Competitive salary - £25,500 basic salary per annum.
- Working Hours - 37 Hours per week, Monday - Friday 9.00am - 5.30pm with a 5pm finish on Fridays.
- Annual Leave Allowance – Generous annual leave allowance increasing with length of service, no bank holiday working required plus Christmas shutdown in addition to your holiday entitlement.
- Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future.
- Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts.
- Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family.
- Security Screening - Successful candidates will need to undergo BPSS Screening prior to any offers of employment.
Jacobs offer an extensive training programme to new recruits as well as ongoing support and development.
About Us
Established since 1959, Jacobs Enforcement is a trusted leader in professional enforcement services, working collaboratively with over 185 Local Authorities across England and Wales and are the primary contractor in Wales for HMCTS. With a commitment to recovering outstanding debt ethically and effectively, we deliver exceptional results, adhering to both legal and professional standards.
Part of the ColX Group, Jacobs Enforcement is an equal opportunities and accredited Investors in People organisation. Certificated with a Level 2 achievement in Disability Confident Employer Recognition, we positively encourage applications from all eligible candidates irrespective of any protected characteristic, and proactively develop our people.
We are committed to supporting our team’s development while fostering a forward-thinking approach to innovation. By combining cutting-edge technology with a commitment to exceptional service, we ensure both our clients and employees thrive in a rapidly evolving industry.
Our Group Values (Accountability, Collaboration, Hospitable, Innovation, Ethical, Versatility, Excellence) are at the heart of everything we do. They guide how we build respectful and effective relationships with clients and individuals, and shape the way we support, develop, and recognise our people. This ensures a consistent, values-driven approach across every aspect of our Group.
Collection Correspondence Agent in Birkenhead employer: Jacobs Enforcement Ltd
At Jacobs Enforcement, we pride ourselves on being an excellent employer, offering a competitive salary and a generous annual leave allowance that increases with service. Our supportive work culture fosters professional growth through extensive training programmes and ongoing development opportunities, ensuring that our employees thrive in a dynamic environment. With a commitment to ethical practices and employee wellbeing, including a health cash plan and death in service benefit, we create a rewarding workplace where every team member is valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Collection Correspondence Agent in Birkenhead
✨Tip Number 1
Get your networking game on! Reach out to friends, family, and former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Collection Correspondence Agent role.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with a mate or in front of the mirror. Focus on showcasing your professionalism and decision-making skills, as these are key for the job.
✨Tip Number 3
Be proactive! If you see a job opening that fits, don’t just wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can help you stand out!
✨Tip Number 4
Stay organised! Keep track of your applications and prepare tailored responses for each role. Highlight your experience in administrative roles and your attention to detail, which are crucial for the Collection Correspondence Agent position.
We think you need these skills to ace Collection Correspondence Agent in Birkenhead
Some tips for your application 🫡
Show Off Your Writing Skills:Since the role involves responding to post and SMSs, make sure your application showcases your writing skills. Use clear, concise language and pay attention to grammar and spelling. We want to see that you can communicate effectively!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to highlight your relevant experience in administrative roles. Mention any specific skills that align with the job description, like your typing speed or familiarity with Microsoft Word.
Be Professional Yet Personable:While professionalism is key, don’t be afraid to let your personality shine through. We appreciate candidates who can balance being formal with being approachable. Show us that you can be both a team player and a confident decision-maker!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Jacobs Enforcement!
How to prepare for a job interview at Jacobs Enforcement Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collection Correspondence Agent. Familiarise yourself with the responsibilities listed in the job description, especially around responding to communications and handling debtor disputes. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Skills
Highlight your literacy skills and computer proficiency during the interview. Be ready to discuss your experience with Microsoft Word and any administrative tasks you've handled. If you have examples of how you've maintained accuracy and attention to detail, share those too!
✨Demonstrate Professionalism
Since professionalism is key for this role, think of ways to showcase your ability to remain fair and objective. You might want to prepare a scenario where you had to make a tough decision or handle a dispute effectively. This will illustrate your decision-making skills and your commitment to ethical practices.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or how the company supports employee development. This shows that you’re not just interested in the job, but also in growing with the company and aligning with their values.
