At a Glance
- Tasks: Engage with customers through calls, negotiating payment solutions and providing excellent service.
- Company: Join a dynamic team at Jacobs Enforcement, committed to your growth and success.
- Benefits: Earn a competitive salary with uncapped bonuses, flexible hours, and generous leave.
- Other info: Enjoy extensive training and career progression opportunities in a vibrant workplace.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and resilience; call centre or sales experience is a plus.
The predicted salary is between 24500 - 24500 € per year.
Salary: £24,500 per annum (£30,000+ OTE with performance-related bonuses)
Job Type: Permanent
Hours: Full-time. 37 hours per week.
The Role
As a Call Centre Agent, you’ll join a dynamic, target-driven team that values energy, ambition, and a positive work environment. Your role involves handling inbound and outbound calls to engage with members of the public, negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement. With ongoing training, mentorship, and clear progression paths, we’re committed to helping you succeed and grow – with top performers earning over £60,000 OTE in succession roles!
What We’re Looking For
- Strong interpersonal and negotiation skills
- Resilience and ability to handle challenging conversations
- Self-motivated, with excellent time management and organisation skills
- Target and results driven
- Experience in a Call Centre or Sales role is desirable
- Experience of a target-driven role or negotiating finances is also desirable
What We Offer (N.B. Permanent Staff)
- Competitive salary - £24,500 basic salary per annum
- Commission – Monthly uncapped performance-related bonuses with potential to earn OTE £30,000+
- Flexible Working – 37 hours per week (over five days). 2 set shifts on a weekly rotation (8:00 to 16:30 or 10:30 to 19:00) with an early finish on Fridays. 1 in 4 contractual weekend shifts paid as overtime – Saturday shift 9:00 – 14:00pm.
- Annual Leave Allowance – Generous annual leave allowance increasing with length of service with average commission payments payable for up to 20 days per annum. No bank holiday working required plus Christmas shutdown.
- Company Pension Scheme – Contributions to a workplace pension, helping you plan for a secure financial future.
- Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare such as dental and optical, whilst also providing access to retail, gym and grocery discounts. Designed to support your wellbeing and reduce out-of-pocket expenses!
- Death In Service Benefit - In the unfortunate event of your passing, your loved ones will be supported through our Company funded Death in Service benefit, providing financial protection and peace of mind for your family.
- Extensive Training Programme – We provide our new employees with a robust training programme, along with ongoing support and development to help you grow and succeed throughout your career.
Successful candidates will need to undergo right to work and reference checks.
Equal Opportunities Statement
Jacobs Enforcement is an equal opportunities and accredited Investors in People organisation. Certificated with a Level 2 achievement in Disability Confident Employer Recognition, we positively encourage applications from all eligible candidates irrespective of any protected characteristic, and proactively develop our people.
Call Centre Agent in Birkenhead employer: Jacobs Enforcement Ltd
At Jacobs Enforcement, we pride ourselves on being an excellent employer, offering a vibrant and supportive work culture that fosters personal and professional growth. Our Call Centre Agents benefit from competitive salaries, uncapped performance-related bonuses, and a comprehensive training programme designed to help you excel in your career. With flexible working hours, generous annual leave, and a commitment to employee wellbeing, we create an environment where ambition and success are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Birkenhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jacobs Enforcement. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling challenging conversations during the actual interview.
✨Tip Number 3
Show off your negotiation skills! Think of examples from your past experiences where you've successfully negotiated or resolved conflicts. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Call Centre Agent in Birkenhead
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of energy and enthusiasm into your words. Remember, we’re looking for someone who fits into our dynamic team!
Highlight Relevant Experience:Make sure to showcase any previous experience in call centres or sales roles. If you've got skills in negotiation or handling challenging conversations, shout about them! We love seeing how your background aligns with what we’re after.
Tailor Your Application:Don’t just send out a generic application. Take the time to tailor it specifically for us at StudySmarter. Mention why you’re excited about this role and how you can contribute to our target-driven environment. It’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Jacobs Enforcement Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Call Centre Agent entails. Familiarise yourself with the responsibilities, especially handling calls and negotiating payment solutions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since strong interpersonal skills are key for this position, think of examples from your past experiences where you've successfully handled challenging conversations. Be ready to discuss how you’ve built rapport with customers or resolved conflicts, as this will demonstrate your suitability for the role.
✨Prepare for Target-Driven Questions
Expect questions about your experience in target-driven environments. Prepare specific examples of how you've met or exceeded targets in previous roles. This will highlight your results-driven mindset and reassure the interviewer that you can thrive in their dynamic team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, progression paths, or the team culture. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
