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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join a leading coffee and tea company in Maidenhead.
- Benefits: Competitive salary, career growth, and a vibrant team culture.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: 5+ years in customer service leadership with strong SAP and Excel skills.
- Other info: Weekend and holiday work required; dynamic environment with great team spirit.
The predicted salary is between 36000 - 60000 £ per year.
A leading coffee and tea company in Maidenhead seeks a dynamic Customer Service Team Leader to supervise a team, ensuring exceptional service and operational excellence. You will manage daily activities, coach associates, resolve customer issues, and drive customer satisfaction.
Candidates should have at least 5 years of experience in customer service leadership, excellent SAP and Excel skills, and a focus on efficiency. This role requires weekend and holiday work according to a team rota.
Customer Service Team Leader: SAP‑Driven CX Excellence in Maidenhead employer: Jacobs Douwe Egberts
Contact Detail:
Jacobs Douwe Egberts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader: SAP‑Driven CX Excellence in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and tea industry or customer service field. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Show off your SAP and Excel skills during the interview! Bring examples of how you've used these tools to improve efficiency or solve customer issues in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Team Leader: SAP‑Driven CX Excellence in Maidenhead
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5+ years of customer service leadership experience in your application. We want to see how you've managed teams and driven customer satisfaction in the past!
Get Technical: Since SAP and Excel skills are key for this role, don’t forget to mention any relevant experience you have with these tools. We love seeing candidates who can demonstrate their technical prowess!
Tailor Your Application: Take a moment to customise your application to reflect the job description. We appreciate when candidates align their skills and experiences with what we’re looking for in a Customer Service Team Leader.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Jacobs Douwe Egberts
✨Know Your SAP Inside Out
Make sure you brush up on your SAP skills before the interview. Be ready to discuss how you've used SAP in previous roles to enhance customer service and operational efficiency. Having specific examples will show that you’re not just familiar with the system, but that you can leverage it effectively.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you’ve successfully managed teams in the past. Think of a few scenarios where you coached associates or resolved conflicts, and be ready to share these stories. This will demonstrate your ability to lead and inspire a team.
✨Emphasise Customer Satisfaction
Since this role is all about driving customer satisfaction, come armed with examples of how you've improved customer experiences in previous positions. Discuss any metrics or feedback you've received that highlight your success in this area. It’s all about showing that you understand what exceptional service looks like.
✨Be Ready for Weekend and Holiday Work
Since the job requires weekend and holiday shifts, be prepared to discuss your availability and willingness to work during these times. Showing that you’re flexible and committed to the team's success will make a positive impression on the interviewers.
