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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join a leading coffee and tea company in Maidenhead.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Why this job: Make a real difference in customer satisfaction while leading a passionate team.
- Qualifications: 5+ years in customer service leadership with strong SAP and Excel skills.
- Other info: Weekend and holiday work required; dynamic environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading coffee and tea company in Maidenhead seeks a dynamic Customer Service Team Leader to supervise a team, ensuring exceptional service and operational excellence. You will manage daily activities, coach associates, resolve customer issues, and drive customer satisfaction.
Candidates should have at least 5 years of experience in customer service leadership, excellent SAP and Excel skills, and a focus on efficiency. This role requires weekend and holiday work according to a team rota.
Customer Service Team Leader: SAP‐Driven CX Excellence in Maidenhead employer: Jacobs Douwe Egberts
Contact Detail:
Jacobs Douwe Egberts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader: SAP‐Driven CX Excellence in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their approach to customer service. We want you to shine when discussing how your experience aligns with their mission of delivering exceptional service.
✨Tip Number 3
Show off your skills! If you’ve got SAP and Excel expertise, be ready to demonstrate how you've used these tools to improve efficiency in past roles. Real-life examples will make you stand out as a candidate who can drive operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Leader: SAP‐Driven CX Excellence in Maidenhead
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5+ years of customer service leadership experience. We want to see how you've managed teams and driven customer satisfaction in your previous roles.
Get Technical: Since SAP and Excel skills are key for this role, don’t forget to mention any relevant experience you have with these tools. We love seeing how you’ve used them to improve efficiency!
Tailor Your Application: Take a moment to customise your application for this specific role. We’re looking for someone who understands the coffee and tea industry, so let us know why you’re passionate about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jacobs Douwe Egberts
✨Know Your SAP Inside Out
Make sure you brush up on your SAP skills before the interview. Be ready to discuss how you've used SAP in previous roles to enhance customer service and operational efficiency. Think of specific examples where your expertise made a difference.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Highlight how you’ve coached team members in the past, resolved conflicts, and driven performance. Use real-life scenarios to illustrate your ability to lead a team effectively.
✨Demonstrate Problem-Solving Skills
Expect questions about handling difficult customer situations. Prepare a few stories that showcase your problem-solving abilities and how you turned a negative experience into a positive one for the customer.
✨Be Ready for Weekend and Holiday Work
Since this role requires flexibility with working hours, be prepared to discuss your availability. Show enthusiasm for the role and reassure them that you’re committed to meeting the team's needs, even during weekends and holidays.
