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- Tasks: Lead a team to deliver exceptional customer service and optimise order processing.
- Company: Join a leading coffee and tea company with a strong reputation in the UK.
- Benefits: Enjoy a competitive salary, hybrid working model, and opportunities for growth.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Extensive customer service experience and high-level SAP skills required.
- Other info: Flexible working hours with potential weekend and holiday shifts.
The predicted salary is between 36000 - 60000 £ per year.
A leading coffee and tea company in the UK is seeking a dynamic Customer Service Team Leader based in Maidenhead. This full-time role focuses on supervising a team, ensuring exceptional customer service, and optimizing order processing. You will lead improvements in customer satisfaction and service efficiency while managing day-to-day operations.
Ideal candidates have extensive experience in customer service, high-level SAP skills, and a customer-centric approach. The role involves working in a hybrid model, with potential weekend and holiday shifts.
Customer Service Team Lead – Order-to-Cash Expert in Maidenhead employer: Jacobs Douwe Egberts
Contact Detail:
Jacobs Douwe Egberts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead – Order-to-Cash Expert in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or have experience with order-to-cash processes. A friendly chat can lead to valuable insights and even job referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP skills. Since this role requires high-level SAP knowledge, make sure you can confidently discuss your experience and how you've used it to improve customer service in past roles.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've led teams to success in customer service. Highlight any improvements you've made in customer satisfaction and service efficiency – numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Team Lead – Order-to-Cash Expert in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any leadership roles you've had. We want to see how you've made a difference in previous positions, so don’t hold back on those achievements!
Show Off Your SAP Skills: Since high-level SAP skills are a must for this role, be sure to mention any relevant experience you have with SAP systems. We love seeing candidates who can hit the ground running!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can lead our team to success. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jacobs Douwe Egberts
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience and be ready to share specific examples. Think about times when you went above and beyond for a customer or resolved a tricky issue. This will show that you have the right mindset for leading a team.
✨Get Familiar with SAP
Since high-level SAP skills are crucial for this role, take some time to review your knowledge of the system. Be prepared to discuss how you've used SAP in previous roles to optimise order processing and improve efficiency.
✨Show Off Your Leadership Skills
As a Team Lead, you'll need to demonstrate your ability to manage and motivate a team. Think of examples where you've successfully led a group, handled conflicts, or implemented changes that improved team performance. This will highlight your leadership style and effectiveness.
✨Be Ready for Hybrid Work Questions
Since this role involves a hybrid model, be prepared to discuss how you manage your time and productivity in both remote and in-office settings. Share any strategies you use to keep your team engaged and ensure smooth operations, especially during weekend and holiday shifts.
