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- Tasks: Lead customer engagement and drive supply chain excellence for JDE.
- Company: Join JDE Peet's, the world's leading coffee and tea company.
- Benefits: Enjoy a dynamic work environment with growth opportunities and learning programmes.
- Why this job: Make a real impact by shaping supply chain strategies and building lasting relationships.
- Qualifications: 7+ years in sales or customer services, with strong stakeholder management skills.
- Other info: Be part of a diverse and inclusive team that values your unique contributions.
The predicted salary is between 36000 - 60000 £ per year.
Supply Chain Maidenhead Full-time United Kingdom
Job Description
As Customer Collaboration Lead you will play a critical role in building engagement with customers and leading supply chain excellence on behalf of JDE. Reporting to the Customer Service Manager you are the ‘face of supply chain’ and a critical pivot role across key stakeholder groups, including Customers, JDE Sales and Supply Chain Teams. You will own the 0-13 week executional horizon and lead the service agenda with key customers or customer groups, setting best practice and blueprints in how to achieve excellence in OTIF (On Time In Full) service level. Your role will be to build relationships, own and shape the Supply Chain agenda with customers, including improving service and unlocking efficiencies, sustainably.
- Own the relationship and facilitate key review meetings with customer supply chain teams through a partnering approach.
- Deliver external operational supply chain excellence, including delivery of highest possible service level standards and perfect order principles.
- Demonstrate leadership through driving best practice, creating blueprints and playbooks for Customer Collaboration, coach and role model the desired behaviours and team capabilities required for success.
- Own and set best practice in the executional planning horizon with customers, ensuring accurate forecasts by managing effective stock availability, inventory analysis and promotion performance.
- Lead with a collaborative approach across diverse internal and external stakeholders, forming winning partnerships across both sales and supply chain teams.
- Be a champion for reducing waste, cost and driving efficiency: Lead the continuous improvement agenda to unlock productivities and build a stronger future.
- KPI’s include: CSL/CXSL, availability, forecast accuracy, cost and customer feedback scores.
Qualifications
For this role as a Customer Collaboration Specialist, we’re looking for someone who has the following skills and experience:
- Minimum 7 years experience across relevant roles such as Sales or Customer Services (preferably Sales).
- Thorough knowledge of customer supply chain principles having worked with major UK Grocery Retailers in both sales and supply chain capacity.
- Experience of coaching/developing others and influencing key stakeholders, line management experience preferable.
- An excellent ability to manage stakeholders (internal & external) and building lasting trustful relationships.
- Results driven: Demonstrable ability to achieve challenging goals, directly and through others.
- Analytical problem solving: Understand drivers of service and cost performance and how to influence.
- Systems and future: Experience with customer ordering systems and MS Office. Ability to adapt and implement new tools, systems and software.
Additional Information
Your application at JDE Peet\’s
If you are interested in this career opportunity at JDE Peet\’s, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet\’s would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.
Our DE&I Statement
At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential.
Company Description
Who we are?
JDE Peet’s is the world\’s leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.
What’s it like to work at JDE Peet’s?
We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet\’s: unleashing the possibilities of coffee and tea.
We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth.
Apply to unleash a cup of amazing for your career. UNLEASH YOUR POSSIBILITY!
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Customer Collaboration Lead employer: Jacobs Douwe Egberts
Contact Detail:
Jacobs Douwe Egberts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collaboration Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain and customer service sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research JDE Peet’s values and how they align with your experience. Be ready to share specific examples of how you’ve driven supply chain excellence in the past.
✨Tip Number 3
Show off your analytical skills! Be prepared to discuss how you've tackled challenges in previous roles, especially around improving service levels and managing stakeholder relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Collaboration Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Collaboration Lead role. Highlight your experience in supply chain management and customer engagement, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Achievements: When detailing your work history, focus on specific achievements that demonstrate your ability to drive results. Use metrics where possible, like improvements in service levels or efficiency gains. This helps us see the impact you've made in previous roles.
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for supply chain excellence and how you build relationships with customers. This will help us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application is seen by the right people and keeps everything streamlined. Plus, it shows you're keen on joining our team at JDE Peet's!
How to prepare for a job interview at Jacobs Douwe Egberts
✨Know Your Supply Chain Stuff
Make sure you brush up on your knowledge of supply chain principles, especially as they relate to customer collaboration. Be ready to discuss how you've successfully managed relationships with key stakeholders in the past and how you can apply that experience to improve service levels.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in previous roles. Highlight your ability to coach and develop others, as well as how you've driven best practices in supply chain management. This will demonstrate your readiness to take on a leadership role in this position.
✨Be Results-Driven
Come equipped with specific metrics or KPIs from your past experiences that showcase your ability to achieve challenging goals. Whether it's improving forecast accuracy or enhancing customer feedback scores, having concrete examples will make a strong impression.
✨Emphasise Collaboration
Since this role requires working closely with diverse internal and external stakeholders, be prepared to discuss your collaborative approach. Share stories about how you've formed successful partnerships in the past and how you plan to continue that at JDE Peet's.
