At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and resolve queries.
- Company: Join a national business with a strong focus on customer satisfaction.
- Benefits: Enjoy a great working environment, free parking, and training opportunities.
- Other info: Temporary to permanent role with potential for overtime and career growth.
- Why this job: Kickstart your career with genuine progression opportunities in a supportive team.
- Qualifications: Computer skills and a good telephone manner are essential; previous experience is a plus.
Location: Lutterworth
Shift: 8:00 am – 4:30 pm or 8:30 am – 5:00 pm
Salary: £14.18 per hour / £29,500 per annum
Key Skills: Customer Service Advisor, Call Centre manager, Telecommunications, Customer Service, Data Entry, Business to Customer, Inbound
We have a very exciting opportunity for a Customer Service Team Leader to assist a national business based in Lutterworth. This is a fantastic opportunity to be part of a professional customer service team delivering first line support for a successful distribution centre. This role is temporary to permanent and can lead to further progression within the company. There are genuine progression opportunities within the business for star performers.
Benefits
- Great working environment
- Free Car Parking
- Training and development opportunities
- Fantastic Canteen facilities
- Possible overtime available
Responsibilities
- Leading a team of 12-15 customer service staff
- Coaching team members in resolving customers' queries
- Delivering expert customer service and prioritising their requests
- Processing orders via phone and internet
- Data input
- Being point of contact for escalated queries
- Working to set procedures and targeted outcomes
Qualifications
- Computer literate
- Good telephone manner
- Work to tight deadlines
- Attention to detail
- Complaint resolution experience
- Work within a team environment
- Previous experience would be an advantage within any customer service based role
Customer Service Team Leader in Lutterworth employer: Jacob Thomas Associates Limited
Join one of the UK's leading distribution and logistics companies as a Reach Forklift Driver/Warehouse Operative in Whetstone, Leicestershire, where you will benefit from a supportive work culture that prioritises employee growth and development. Enjoy job security, free car parking, and access to training opportunities, all while working in a dynamic environment that values teamwork and safety. This role offers a chance to build a rewarding career with a progressive company committed to your success.
Contact Details:
Jacob Thomas Associates Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Lutterworth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Jacob Thomas Associates Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Jacob Thomas Associates Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Team Leader in Lutterworth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Jacob Thomas Associates Limited.
How to prepare for a job interview at Jacob Thomas Associates Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Jacob Thomas Associates Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Jacob Thomas Associates Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
