At a Glance
- Tasks: Manage office tasks, assist with projects, and liaise with customers.
- Company: A small, ambitious software house in Hertford.
- Benefits: Competitive salary, 25 days holiday, and a friendly work environment.
- Other info: Opportunity for career growth in a welcoming company.
- Why this job: Join a growing team and make a real impact in a supportive atmosphere.
- Qualifications: Experience in office roles, good IT skills, and excellent communication.
The predicted salary is between 27000 - 30000 £ per year.
Our client, a small software house based in Hertford, is seeking an office manager/administrator to join their growing team. Reporting to the Managing Director, your role will include:
- A wide range of office orientated tasks from assisting the management team with projects and reports to ordering stationary/supplies, and arranging Christmas parties/staff accommodation
- Liaising with customers regarding their subscription renewals including providing quotations and resolving queries
- Basic HR administration where applicable such as processing new starters documents/info
- Order management - providing support for the management team when required
- Customer record management including updating of records and subscriptions
- Basic IT and Finance administration if applicable
- Internal document management
- Health & Safety administration
- Ad hoc tasks as and when required
The successful candidate will have demonstrative experience in a similar office based role, possess good IT knowledge, and excellent communication skills. You will also have a friendly, positive and approachable demeanour. On offer is a competitive salary, 25 days holidays (plus bank holidays) and the opportunity to work for a welcoming, successful and ambitious business. We look forward to receiving your application.
Office Manager / Administrator employer: Jacob Grey
Join a dynamic and ambitious Harlow-based business as a Finance Manager, where you will not only lead a small finance team but also engage in commercial accounting and business partnering. With a strong focus on employee growth, this role offers clear pathways to advancement, potentially leading to a Financial Controller position. The supportive work culture, combined with the opportunity to contribute to strategic financial decisions, makes this an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Office Manager / Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jacob Grey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jacob Grey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Manager / Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jacob Grey:Your cover letter is your chance to shine! Tell us why you want to work at Jacob Grey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jacob Grey!
How to prepare for a job interview at Jacob Grey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
