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- Tasks: Support customers with queries about bespoke CRM software and provide solutions.
- Company: A respected and growing company that prioritises its people.
- Benefits: Market-leading salary, full training, and career progression opportunities.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Kickstart your career in a supportive environment while helping customers succeed.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Jacob Grey have partnered with a long standing client to hire a new Helpdesk Support Administrator. This is a fantastic opportunity to develop a career in application support in an exciting, respected and growing company which truly puts its people first.
Reporting to the help desk manager, your duties will include:
- Dealing with a wide range of external customer queries relating to our client's bespoke CRM software package which includes 15 varied modules (full training is provided on these modules)
- Guiding customers through anything from simple, quickly resolvable queries to offering more complex advice and solutions relating to specific modules
- Dealing with both 'teething problems' relating to new customers following implementation of the client's software, as well as legacy customers seeking guidance on specific modules
- Escalating queries and matters to other teams (e.g. upgrades to existing software)
- Liaising with the other members of the help desk team to resolve higher level queries
- Assisting more junior members of the team where applicable
- Liaising with the sales department and field based training team where applicable
- Ad hoc duties as and when required
On offer is a market leading salary and the opportunity to work for a genuinely good business which puts its people first. Over time, for the right person, there will be the opportunity to progress.
Helpdesk Support employer: Jacob Grey
Contact Detail:
Jacob Grey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially those in helpdesk roles. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common helpdesk scenarios. Think about how you'd handle customer queries or tech issues. We want you to show off your problem-solving skills and customer service flair!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a Helpdesk Support Administrator isn’t just about tech know-how; it’s about communication and empathy too. Share examples of how you've helped customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Helpdesk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Support role. Highlight any relevant experience you have with customer queries and CRM software, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've dealt with customer issues in the past. We love seeing candidates who can think on their feet and provide solutions, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jacob Grey
✨Know the CRM Inside Out
Familiarise yourself with the client's bespoke CRM software package. Even though full training will be provided, having a basic understanding of its modules will show your enthusiasm and readiness to learn.
✨Prepare for Customer Queries
Think about common customer queries you might encounter and how you would handle them. Practising responses to both simple and complex issues will help you demonstrate your problem-solving skills during the interview.
✨Show Team Spirit
Since you'll be liaising with other team members and assisting junior staff, highlight any past experiences where you've worked collaboratively. This will showcase your ability to fit into their team-oriented culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the training process for the CRM modules or how the help desk team collaborates with other departments. This shows your genuine interest in the position and the company.