At a Glance
- Tasks: Lead and motivate a concierge team while delivering exceptional customer service.
- Company: Luxury residential development in the heart of London.
- Benefits: Competitive salary, flexible shifts, and a vibrant work environment.
- Other info: Enjoy a 4 days on, 4 days off schedule for work-life balance.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Experience in concierge or hospitality roles is essential.
The predicted salary is between 37000 - 37000 £ per year.
Please ensure you read the below overview and requirements for this employment opportunity completely.
Location: London
Salary: £37,000 per annum
Hours: 7:00am – 7:00pm | 4 Days On / 4 Days Off
We are currently recruiting for a professional and customer-focused Concierge Day Team Leader to join a luxury residential development in London. This is an excellent opportunity for an experienced Concierge Team Leader, Front of House professional who enjoys delivering exceptional customer service and maintaining the highest standards within a residential environment.
Responsibilities:
- Lead, supervise and motivate the concierge team.
- Allocate daily duties, shifts and responsibilities.
- Prepare staff rotas and manage attendance.
- Train new team members and support staff development.
- Monitor performance and provide feedback.
- Provide a welcoming and professional front of house service to residents and visitors.
- Manage resident enquiries promptly and efficiently.
- Monitor access control and maintain building security.
- Receive and distribute parcels and deliveries.
- Coordinate contractor and visitor access.
- Carry out routine inspections of communal areas and report any maintenance issues.
- Maintain accurate records, logs and handover notes.
- Work closely with the building management team to ensure the smooth day-to-day operation of the development.
Requirements:
- Previous experience within a Concierge, Front of House, Reception or Hospitality role.
Concierge Day Team Leader employer: Jackson Sims Recruitment
As a Building Services Engineer with us, you will join a dynamic and supportive work culture that values collaboration and innovation. We offer competitive benefits, including opportunities for professional development and growth within our extensive multi-site portfolio across the UK. Our commitment to employee well-being and a diverse working environment makes us an excellent employer for those seeking a meaningful career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Day Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jackson Sims Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jackson Sims Recruitment
Don't be shy about reaching out to Jackson Sims Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Day Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jackson Sims Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jackson Sims Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
