Commercial Property Manager - Surveyor

A leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. We make buildings work, not just for profit, but for people and the planet too. We have created the framework of Property Management to help clients and occupiers navigate the new landscape and to ensure we deliver a fully integrated and holistic approach.

If this position excites you, and you think you could make a difference, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. We want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly re-evaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling. Our values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be.

As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character; that is what makes us MAPP people. If that is you, we would love to meet you!

Who Does This Role Report Into? Associate Director - Surveying

Role Summary / Purpose and Scope

The Senior Surveyor is responsible for selection of assigned properties under the relevant Client / Regional Director who oversee the client relationship. They are responsible for all day-to-day running and reporting on a property or Client, including all aspects for service delivery, occupier liaison, service charge management and oversee compliance.

Skills, Knowledge and Values

• In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers.
• To manage and take full ownership of a given number of mixed-use properties, including office, retail and residential properties.
• To carry out property inspections and take note of building defects, tenant alterations, occupiers and what is happening in the local area.
• To draft and present management reports to the client in face-to-face meetings.
• Management of rental and other income on property portfolios.
• A knowledge and understanding of both commercial and residential Landlord and Tenant law to support and assist clients in connection with value enhancement opportunities including rent review, letting and lease renewal programmes, and progress tenant applications for consent to assign, sublet and alter.
• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form the company control environment including meeting company policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements.
• Authorise and Review supplier payments including preparation and submission of funding requests to client.
• Provide support and due diligence in support of client building and site purchases aligned with legislative guidelines and company Practice.
• Read, review and understand leases and documents, ensuring occupier compliance with obligations and expectations including maintenance, licences to assign, changes of use, alterations and applications from occupiers in accordance with the relevant legislative guidance and the PMA.
• Manage a team aligned with the company Values.
• Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives.
• Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team.
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements.

Values & Behaviour

• Exhibition of MAPP Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable.
• Self Management including showing initiative, being proactive and meeting deadlines.
• Embracing Change including Technology.
• Engaging with the Big Picture.
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally.
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders.

Experience 3 years experience of working in a similar role.

Qualifications: MRICs Desirable.

Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday.