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- Tasks: Oversee daily operations of a new Build to Rent scheme in Surrey.
- Company: Join a leading Build to Rent Developer & Operator making waves in the housing market.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a dynamic work environment.
- Why this job: Be the face of exceptional resident experiences and drive satisfaction in a vibrant community.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity to innovate and improve standards in a growing sector.
The predicted salary is between 28000 - 42000 £ per year.
Resident Manager – Build to Rent Location: Surrey Salary: £35,000 – £38,000 plus Bonus JSR have partnered with a leading Build to Rent Developer & Operator who are looking for a standout Resident Manager to oversee day to day operations of a new Build to rent scheme in Surrey. Key Responsibilities & Accountabilities: Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy. Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter. Look for ways to do things better, change and explore opportunities to raise expectations and standards. Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot). Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores. Complete Inventory check in and check out reports on homes using Inventory Base. Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues. Manage the Move out process including deposit …
Resident Manager - Build to Rent employer: Jackson Sims Recruitment Ltd
Contact Detail:
Jackson Sims Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Manager - Build to Rent
✨Tip Number 1
Familiarize yourself with the Build to Rent sector and its unique challenges. Understanding the specific needs of residents in this type of housing will help you stand out during interviews.
✨Tip Number 2
Highlight your experience in customer service and property management. Be ready to share specific examples of how you've improved resident satisfaction or handled difficult situations.
✨Tip Number 3
Prepare to discuss your approach to managing budgets and achieving occupancy targets. Having data or metrics from previous roles can demonstrate your ability to meet these goals.
✨Tip Number 4
Show your enthusiasm for creating a positive living environment. Think of innovative ideas that could enhance the resident experience and be ready to share them during your conversation with us.
We think you need these skills to ace Resident Manager - Build to Rent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Manager position. Understand the key responsibilities and accountabilities, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in property management or customer service. Use specific examples that demonstrate your ability to manage operations, conduct viewings, and enhance resident satisfaction.
Showcase Communication Skills: Since the role requires confident communication with various stakeholders, make sure to illustrate your strong communication skills in your application. Mention instances where you successfully interacted with tenants, contractors, or team members.
Demonstrate Problem-Solving Abilities: The job involves looking for ways to improve processes and standards. Include examples in your application that showcase your problem-solving skills and your ability to implement changes that enhance customer experience.
How to prepare for a job interview at Jackson Sims Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Resident Manager, you'll be the face of the company for prospective tenants and current residents. Be prepared to share specific examples of how you've provided exceptional customer service in the past, and how you can ensure a positive experience from inquiry to move-in.
✨Demonstrate Your Problem-Solving Abilities
The role requires looking for ways to improve processes and raise standards. Think of instances where you've identified issues and implemented solutions. Highlight your proactive approach to enhancing resident satisfaction and operational efficiency.
✨Familiarize Yourself with Relevant Tools
Knowledge of platforms like Zendesk, Google, and Hubspot will be beneficial. If you have experience with these tools, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company's expectations for the Resident Manager role. Inquire about the team dynamics, challenges they face, and how success is measured in terms of occupancy and resident satisfaction.
