At a Glance
- Tasks: Lead and manage a luxury brand's membership programme, focusing on client engagement and retention.
- Company: Join a prestigious luxury brand known for excellence and exceptional client experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a vibrant London setting with a focus on personal and professional development.
- Why this job: Make a real impact by enhancing member experiences in a high-value client portfolio.
- Qualifications: Experience in membership or client relations, ideally in luxury or premium sectors.
The predicted salary is between 60000 - 72000 £ per year.
We don’t just provide human resources… We connect talent with great companies.
You will lead the strategy and day-to-day management of the brand’s membership programme, driving retention, engagement and growth across a high-value client portfolio. This is a senior, visible position that sits at the intersection of client experience, commercial performance and brand storytelling.
What You’ll Be Doing
- Developing and executing the membership strategy, with a clear focus on lifetime value and loyalty
- Building deep, personalised relationships with members — anticipating needs and exceeding expectations
- Collaborating with marketing, events and communications teams to deliver bespoke member experiences
- Analysing membership data to identify trends, opportunities and retention risks
- Leading and mentoring a small membership team
What We’re Looking For
- Proven experience in membership, CRM, loyalty or client relations — ideally within luxury, hospitality, private members clubs or premium retail
- A naturally warm, polished communicator with impeccable attention to detail
- Commercial acumen balanced with a genuine passion for exceptional client experience
- The ability to operate with discretion and confidence at senior and UHNW level
If you’re passionate about delivering world-class client experiences within a brand that truly values excellence, we’d love to hear from you.
Senior Membership Manager | Luxury Brand | London, London employer: Jackson Rose Recruitment
Join an award-winning PR agency in Guildford that thrives on creativity and innovation within the Hotel, Travel, and Hospitality sectors. With a strong focus on employee development and a dynamic work culture, this company offers extensive rewards and growth opportunities for those eager to make a significant impact in a rapidly expanding team. Experience the excitement of working with high-profile clients while enjoying the benefits of a supportive and collaborative environment.
