Senior Membership Manager | Luxury Brand | London, London

Overview

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The Role

You will lead the strategy and day-to-day management of the brand’s membership programme, driving retention, engagement and growth across a high-value client portfolio. This is a senior, visible position that sits at the intersection of client experience, commercial performance and brand storytelling.

What You’ll Be Doing

• Developing and executing the membership strategy, with a clear focus on lifetime value and loyalty


• Building deep, personalised relationships with members — anticipating needs and exceeding expectations


• Collaborating with marketing, events and communications teams to deliver bespoke member experiences


• Analysing membership data to identify trends, opportunities and retention risks


• Leading and mentoring a small membership team

What We’re Looking For

• Proven experience in membership, CRM, loyalty or client relations — ideally within luxury, hospitality, private members clubs or premium retail


• A naturally warm, polished communicator with impeccable attention to detail


• Commercial acumen balanced with a genuine passion for exceptional client experience


• The ability to operate with discretion and confidence at senior and UHNW level

The Detail

• London


• Senior individual contributor / team lead


• Luxury brand environment

If you’re passionate about delivering world-class client experiences within a brand that truly values excellence, we’d love to hear from you.