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- Tasks: Lead the implementation and management of a new CRM system across UK art galleries.
- Company: Join a prestigious art gallery group renowned for its cultural significance in the UK.
- Benefits: Enjoy a comprehensive benefits package and opportunities for professional development.
- Why this job: Be part of a vibrant art scene while enhancing customer experiences and business operations.
- Qualifications: Experience in CRM implementation and strong project management skills are essential.
- Other info: Flexibility may be available post-implementation; regular travel across the UK is required.
The predicted salary is between 42000 - 84000 £ per year.
Leading Art Gallery Group | Central London | £50,000 - £60,000 Potential Flex for Perfect Candidate
About the Role
Our client, a leading art gallery group operating prestigious galleries across the UK, is seeking an experienced Group CRM Manager. This is a pivotal role that will initially focus on implementing a new CRM system across their entire gallery network, before transitioning to ongoing system management and optimization nationwide.
The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations.
Key Responsibilities
- Implementation Phase
- Lead the end-to-end implementation of a new CRM system across all UK gallery locations
- Develop detailed project plans, timelines, and milestones for system rollout
- Coordinate with IT teams, external vendors, and gallery management to ensure seamless implementation
- Design and configure CRM workflows to meet the specific needs of the art gallery sector
- Conduct comprehensive data migration from existing systems while maintaining data integrity
- Create and deliver training programs for staff across all gallery locations
- Establish testing protocols and quality assurance processes throughout implementation
- Manage and optimize CRM system performance across the entire gallery network
- Develop and implement CRM strategies to enhance customer engagement and retention
- Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance
- Ensure consistent CRM usage and best practices across all gallery locations
- Provide ongoing training and support to gallery teams nationwide
- Monitor system performance and coordinate with technical teams for maintenance and updates
- Drive continuous improvement initiatives to maximize CRM effectiveness
Essential Requirements
- Proven experience implementing CRM systems - this is critical for success in this role
- Strong project management skills with experience managing complex, multi-location rollouts
- Excellent understanding of CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, or similar)
- Experience in data migration and system integration
- Strong analytical skills with ability to create meaningful reports and insights
- Excellent communication and training skills for working with diverse teams
- Ability to travel regularly across the UK to support gallery locations
- Experience working in retail, hospitality, or customer-focused environments preferred
Desirable Requirements
- Background in arts, culture, or luxury retail sectors
- Experience with customer segmentation and targeted marketing campaigns
- Knowledge of GDPR and data protection requirements
- Training or certification in relevant CRM platforms
- Experience managing customer loyalty or membership programs
What They Offer
- Opportunity to work with a prestigious art gallery group
- Career development in a growing, culturally significant organization
- Exposure to the vibrant UK art scene
- Comprehensive benefits package
- Professional development opportunities
Working Arrangements
- Full-time position: 5 days per week
- Based in the client's Central London office
- Regular travel required to gallery locations across the UK
- Some flexibility may be available once system implementation is complete
Group CRM Manager employer: Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment
Contact Detail:
Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CRM Manager
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description, such as Salesforce or HubSpot. Having hands-on experience or certifications in these systems can set you apart from other candidates.
✨Tip Number 2
Highlight your project management skills by preparing examples of past projects where you successfully managed complex rollouts. Be ready to discuss how you coordinated with various teams and ensured smooth implementation.
✨Tip Number 3
Showcase your analytical abilities by preparing insights or reports from previous roles that demonstrate your capacity to measure customer interactions and sales performance. This will illustrate your understanding of CRM effectiveness.
✨Tip Number 4
Network within the arts and culture sector to gain insights into the specific challenges faced by galleries. Engaging with professionals in this field can provide valuable context and help you tailor your approach during interviews.
We think you need these skills to ace Group CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, project management, and any relevant roles in the arts or customer-focused sectors. Use keywords from the job description to align your skills with what the gallery group is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the arts and how your background makes you an ideal candidate for the Group CRM Manager role. Mention specific experiences that demonstrate your ability to implement CRM systems and manage projects effectively.
Showcase Relevant Achievements: When detailing your work experience, focus on achievements related to CRM implementation and management. Use metrics to quantify your success, such as improved customer engagement rates or successful project completions.
Prepare for Potential Questions: Anticipate questions related to CRM system implementation and management during the interview process. Be ready to discuss your approach to training staff, managing data migration, and ensuring system optimisation across multiple locations.
How to prepare for a job interview at Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment
✨Showcase Your CRM Expertise
Make sure to highlight your experience with CRM systems during the interview. Discuss specific platforms you've worked with, such as Salesforce or HubSpot, and share examples of successful implementations you've led.
✨Demonstrate Project Management Skills
Prepare to discuss your project management experience, especially in managing complex, multi-location rollouts. Be ready to explain how you develop project plans and coordinate with various teams to ensure smooth implementation.
✨Emphasise Communication and Training Abilities
Since this role involves training staff across multiple locations, be sure to convey your communication skills. Share examples of how you've effectively trained diverse teams and ensured everyone is on board with new systems.
✨Understand the Art Gallery Sector
Familiarise yourself with the art gallery sector and its unique customer relationship needs. Showing that you understand the nuances of this industry will demonstrate your commitment and suitability for the role.
