Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the implementation and management of a new CRM system across UK art galleries.
- Company: Join a prestigious art gallery group renowned for its cultural significance in the UK.
- Benefits: Enjoy a comprehensive benefits package and opportunities for professional development.
- Why this job: Be part of a vibrant art scene while enhancing customer experiences and business operations.
- Qualifications: Experience in CRM implementation and strong project management skills are essential.
- Other info: Flexibility may be available post-implementation; regular travel across the UK is required.
The predicted salary is between 42500 - 57500 £ per year.
Leading Art Gallery Group | Central London | £50,000 - £60,000 Potential Flex for Perfect Candidate
About the Role
Our client, a leading art gallery group operating prestigious galleries across the UK, is seeking an experienced Group CRM Manager. This is a pivotal role that will initially focus on implementing a new CRM system across their entire gallery network, before transitioning to ongoing system management and optimization nationwide.
The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations.
Key Responsibilities
- Implementation Phase
- Lead the end-to-end implementation of a new CRM system across all UK gallery locations
- Develop detailed project plans, timelines, and milestones for system rollout
- Coordinate with IT teams, external vendors, and gallery management to ensure seamless implementation
- Design and configure CRM workflows to meet the specific needs of the art gallery sector
- Conduct comprehensive data migration from existing systems while maintaining data integrity
- Create and deliver training programs for staff across all gallery locations
- Establish testing protocols and quality assurance processes throughout implementation
- Manage and optimize CRM system performance across the entire gallery network
- Develop and implement CRM strategies to enhance customer engagement and retention
- Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance
- Ensure consistent CRM usage and best practices across all gallery locations
- Provide ongoing training and support to gallery teams nationwide
- Monitor system performance and coordinate with technical teams for maintenance and updates
- Drive continuous improvement initiatives to maximize CRM effectiveness
Essential Requirements
- Proven experience implementing CRM systems - this is critical for success in this role
- Strong project management skills with experience managing complex, multi-location rollouts
- Excellent understanding of CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, or similar)
- Experience in data migration and system integration
- Strong analytical skills with ability to create meaningful reports and insights
- Excellent communication and training skills for working with diverse teams
- Ability to travel regularly across the UK to support gallery locations
- Experience working in retail, hospitality, or customer-focused environments preferred
Desirable Requirements
- Background in arts, culture, or luxury retail sectors
- Experience with customer segmentation and targeted marketing campaigns
- Knowledge of GDPR and data protection requirements
- Training or certification in relevant CRM platforms
- Experience managing customer loyalty or membership programs
What They Offer
- Opportunity to work with a prestigious art gallery group
- Career development in a growing, culturally significant organization
- Exposure to the vibrant UK art scene
- Comprehensive benefits package
- Professional development opportunities
Working Arrangements
- Full-time position: 5 days per week
- Based in the client's Central London office
- Regular travel required to gallery locations across the UK
- Some flexibility may be available once system implementation is complete
Group CRM Manager employer: Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment
Contact Detail:
Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group CRM Manager
✨Tip Number 1
Familiarise yourself with the specific CRM platforms mentioned in the job description, such as Salesforce or HubSpot. Having hands-on experience or certifications in these systems can give you a significant edge during discussions.
✨Tip Number 2
Highlight your project management skills by preparing examples of past complex rollouts you've managed. Be ready to discuss how you coordinated with various teams and overcame challenges during implementation.
✨Tip Number 3
Showcase your understanding of the art gallery sector and customer engagement strategies. Research current trends in the industry and be prepared to share innovative ideas on how to enhance customer relationships.
✨Tip Number 4
Prepare to discuss your experience with data migration and system integration. Being able to articulate the importance of data integrity and how you've ensured it in previous roles will demonstrate your capability for this position.
We think you need these skills to ace Group CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems and project management. Use specific examples that demonstrate your ability to implement and optimise CRM solutions, especially in multi-location environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the arts and how your skills align with the role of Group CRM Manager. Mention your understanding of customer engagement strategies and how you can enhance the gallery's operations through effective CRM implementation.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed CRM systems or led similar projects. Highlight any experience in data migration, training staff, and developing reporting frameworks that are relevant to the art gallery sector.
Demonstrate Analytical Skills: Include examples of how you've used analytics to drive customer engagement and retention in previous roles. This could involve discussing specific metrics you tracked and how they informed your CRM strategies.
How to prepare for a job interview at Jackson Rose Recruitment Solutions | Marketing, PR & Comms Recruitment
✨Showcase Your CRM Expertise
Make sure to highlight your experience with CRM systems during the interview. Be prepared to discuss specific platforms you've worked with, such as Salesforce or HubSpot, and share examples of successful implementations you've led.
✨Demonstrate Project Management Skills
Since this role involves managing complex, multi-location rollouts, be ready to talk about your project management experience. Discuss how you develop project plans, coordinate with teams, and ensure timely delivery of milestones.
✨Prepare for Data Migration Questions
Expect questions about data migration and system integration. Prepare to explain your approach to maintaining data integrity and any challenges you've faced in previous roles, along with how you overcame them.
✨Emphasise Communication and Training Abilities
As you'll be training staff across various locations, it's crucial to demonstrate your communication skills. Share examples of how you've successfully trained diverse teams and ensured consistent usage of CRM systems in the past.
