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For Companies At a Glance
- Tasks: Lead CRM strategy and integration to enhance audience engagement and drive sales.
- Company: Contemporary art gallery in Central London with a focus on digital transformation.
- Benefits: Competitive salary, dynamic work environment, and opportunity to influence creative direction.
- Other info: Office-based role with strong collaboration across creative and commercial teams.
- Why this job: Be at the forefront of a digital shift in the art world and make a real impact.
- Qualifications: Proven CRM experience in luxury, art, culture, or lifestyle sectors.
The predicted salary is between 55000 - 65000 £ per year.
The Company
With a rich programme of artists, exhibitions, and editions, they are now investing seriously in their digital infrastructure — and this hire sits at the heart of that ambition.
This is a strategic CRM appointment, brought in at a pivotal moment. The business is mid-way through the integration of a new CRM system, working alongside an external agency, and needs a commercially minded operator to take ownership of the roadmap from here.
You will define how the gallery communicates with its audience — collectors, buyers, enquirers, and cultural followers — and rebuild those relationships in a way that is more relevant, more considered, and ultimately more effective at driving sales and engagement.
It is a strategy-first position, with the ability to influence creative direction and hold an agency accountable to results. The role is fully office-based, five days a week in Central London.
- Leading the ongoing CRM system integration in partnership with the external agency, acting as the senior internal voice on delivery, priorities, and outcomes.
- Developing and owning the CRM strategy — segmentation, journey mapping, contact cadence, and re-engagement programmes across the full database.
- Collaborating with the wider team on email design and content direction, providing strategic steer on tone, timing, and targeting.
- Working closely with sales to ensure CRM activity is directly supporting commercial objectives — more enquiries, more sales, more repeat buyers.
- Championing data hygiene and segmentation best practice throughout the organisation.
A proven CRM professional with experience in a commercially driven, brand-led environment — luxury, art, culture, or lifestyle backgrounds are all of interest.
Someone who leads with strategy but understands the mechanics — you know what good looks like technically, even if you are not building it yourself.
Strong analytical instincts — comfortable in the data, able to translate performance into clear commercial insight.
Clear, confident communicator who can work across creative, commercial, and technical stakeholders without losing the thread.
Salary: £55,000 – £65,000, with flexibility for the right candidate.
Location: Central London — fully office-based, five days a week.
CRM Manager - Travel employer: Jackson Rose Recruitment Solutions | Marketing, Pr & Comms Recruitment
Contact Detail:
Jackson Rose Recruitment Solutions | Marketing, Pr & Comms Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager - Travel
✨Tip Number 1
Network like a pro! Get out there and connect with people in the art and culture scene. Attend exhibitions, workshops, or industry events where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your CRM strategies and successes. Use real examples of how you've driven engagement and sales in previous roles. This will help you stand out when chatting with hiring managers.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to galleries or companies you admire and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your strategic mindset and data-driven approach, as these are key for the CRM Manager role.
We think you need these skills to ace CRM Manager - Travel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your experience with CRM systems, especially in a commercial setting. We want to see how you've driven engagement and sales in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the art and culture sector and how your strategic mindset can help us enhance our CRM efforts. Keep it engaging and relevant!
Showcase Your Analytical Skills: Since this role requires strong analytical instincts, don’t shy away from sharing specific examples of how you've used data to drive decisions in past positions. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jackson Rose Recruitment Solutions | Marketing, Pr & Comms Recruitment
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of CRM systems, especially those relevant to the art and culture sector. Familiarise yourself with the latest trends in CRM strategies, segmentation, and data hygiene practices. This will show that you’re not just a strategist but also someone who understands the technical side of things.
✨Showcase Your Strategic Mindset
Prepare to discuss how you would develop and own a CRM strategy tailored to the gallery's audience. Think about how you can enhance communication with collectors and buyers. Bring examples from your past experiences where you successfully implemented a CRM strategy that drove engagement and sales.
✨Communicate Clearly and Confidently
As a CRM Manager, you’ll need to liaise with various stakeholders. Practice articulating your ideas clearly and confidently. Use examples to demonstrate how you’ve effectively communicated across creative, commercial, and technical teams in previous roles.
✨Be Data-Driven
Brush up on your analytical skills and be ready to discuss how you translate data into actionable insights. Prepare to share specific instances where your data analysis led to improved CRM outcomes. This will highlight your ability to support commercial objectives through informed decision-making.