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For Companies At a Glance
- Tasks: Lead CRM strategy and integration to enhance audience engagement and drive sales.
- Company: Contemporary art gallery in Central London with a focus on digital transformation.
- Benefits: Competitive salary, dynamic work environment, and opportunity to influence creative direction.
- Other info: Office-based role with strong collaboration across creative and commercial teams.
- Why this job: Be at the forefront of a digital shift in the art world and make a real impact.
- Qualifications: Proven CRM experience in luxury, art, culture, or lifestyle sectors.
The predicted salary is between 55000 - 65000 £ per year.
The Company
With a rich programme of artists, exhibitions, and editions, they are now investing seriously in their digital infrastructure — and this hire sits at the heart of that ambition.
This is a strategic CRM appointment, brought in at a pivotal moment. The business is mid-way through the integration of a new CRM system, working alongside an external agency, and needs a commercially minded operator to take ownership of the roadmap from here.
You will define how the gallery communicates with its audience — collectors, buyers, enquirers, and cultural followers — and rebuild those relationships in a way that is more relevant, more considered, and ultimately more effective at driving sales and engagement.
It is a strategy-first position, with the ability to influence creative direction and hold an agency accountable to results. The role is fully office-based, five days a week in Central London.
- Leading the ongoing CRM system integration in partnership with the external agency, acting as the senior internal voice on delivery, priorities, and outcomes.
- Developing and owning the CRM strategy — segmentation, journey mapping, contact cadence, and re-engagement programmes across the full database.
- Collaborating with the wider team on email design and content direction, providing strategic steer on tone, timing, and targeting.
- Working closely with sales to ensure CRM activity is directly supporting commercial objectives — more enquiries, more sales, more repeat buyers.
- Championing data hygiene and segmentation best practice throughout the organisation.
A proven CRM professional with experience in a commercially driven, brand-led environment — luxury, art, culture, or lifestyle backgrounds are all of interest.
Someone who leads with strategy but understands the mechanics — you know what good looks like technically, even if you are not building it yourself.
Strong analytical instincts — comfortable in the data, able to translate performance into clear commercial insight.
Clear, confident communicator who can work across creative, commercial, and technical stakeholders without losing the thread.
Salary: £55,000 – £65,000, with flexibility for the right candidate.
Location: Central London — fully office-based, five days a week.
CRM Manager - Travel in City of London employer: Jackson Rose Recruitment Solutions | Marketing, Pr & Comms Recruitment
Contact Detail:
Jackson Rose Recruitment Solutions | Marketing, Pr & Comms Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager - Travel in City of London
✨Tip Number 1
Network like a pro! Attend industry events, art exhibitions, or even local meet-ups. You never know who you might bump into that could help you land that CRM Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM successes. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Reach out to the gallery directly through our website. Express your interest in the CRM Manager position and share how your experience aligns with their goals.
✨Tip Number 4
Prepare for interviews by brushing up on your data analysis skills. Be ready to discuss how you've used data to drive sales and engagement in past roles. Confidence is key!
We think you need these skills to ace CRM Manager - Travel in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Manager role. Highlight your experience in CRM systems, especially in a commercial environment like luxury or art. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our CRM strategy. Be sure to mention any relevant projects you've led or been part of.
Showcase Your Analytical Skills: Since this role requires strong analytical instincts, don’t shy away from sharing examples of how you've used data to drive decisions in past roles. We love seeing how you translate numbers into actionable insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jackson Rose Recruitment Solutions | Marketing, Pr & Comms Recruitment
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of CRM systems, especially those relevant to the art and luxury sectors. Brush up on your knowledge of segmentation, journey mapping, and data hygiene practices, as these will be key topics during your interview.
✨Showcase Your Strategic Mindset
Prepare to discuss how you’ve developed and executed CRM strategies in the past. Be ready to share examples of how your strategic decisions have led to increased engagement or sales, and how you can apply that experience to this role.
✨Communicate Clearly and Confidently
As a CRM Manager, you’ll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing technical aspects of CRM systems. This will demonstrate your ability to bridge the gap between creative and commercial teams.
✨Bring Data to Life
Be prepared to talk about how you’ve used data to drive decisions in previous roles. Think of specific metrics or insights you’ve derived from CRM data and how they influenced your strategy. This will show your analytical instincts and your ability to translate data into actionable insights.