Systems & Application Engineer

OverviewWe are seeking a proactive and experienced Operational Systems & Applications Specialist to ensure the smooth functioning, support, maintenance, and continuous improvement of our operational systems and software applications. You will play a vital role in maintaining system reliability, integrating new solutions, and enabling business growth through effective IT support.

This range is provided by Jackson Hogg. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay rangeDirect message the job poster from Jackson Hogg

Scope of the RoleYou will be responsible for the support and development of enterprise-level operational systems and applications. This includes ensuring optimal system performance, implementing regular updates and enhancements, and aligning technology with business needs.

Key Responsibilities

Ensure operational systems run efficiently, with minimal downtime and optimal performance

Support users in day-to-day system usage and develop solutions to enhance business processes

Plan and lead IT projects including software upgrades, system integrations, and infrastructure improvements

Develop and manage integrations (APIs/EDIs) between operational systems, ERP, and external partners

Collaborate with internal teams and external vendors to enhance system functionality and resolve issues

Lead incident response for system outages and functionality failures, keeping stakeholders informed

Train users and create training materials to support effective use of systems

Maintain technical documentation for systems, configurations, and change processes

Conduct regular updates, patches, and backups to protect data integrity and security

Undertake disaster recovery testing and support business continuity planning

Ensure compliance with security and data protection standards

Provide technical support and manage access controls across operational systems

Key StakeholdersInternal: All system users, Business Area Managers, IT Team

External: 3rd-party support teams, software vendors, account managers

Essential Qualifications

Degree in IT, Computer Science, or a related field (or equivalent professional experience)

Strong knowledge of enterprise system architecture and application design

Relevant industry certifications (e.g., ITIL, Microsoft, CompTIA) are highly desirable

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage and IT Services and IT Consulting

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