Sales & Customer Operations Admin in Pudsey

Hours: 37.5 per week (Monday–Friday)Job Type: Permanent, Full-TimeAbout the CompanyA well-established UK business with a strong market presence and long-standing customer relationships is looking to strengthen its commercial operations team. This role plays a critical part in delivering a professional, reliable service to key customers.The RoleThis is a customer-facing, commercially focused role where you will take ownership of sales orders and act as a key link between customers and internal teams.You\’ll be responsible for managing customer expectations, ensuring order accuracy, and keeping the sales process running smoothly from enquiry through to delivery . This role suits someone who enjoys responsibility, problem-solving, and working in a fast-paced business environment.Key ResponsibilitiesOwn and manage customer orders from initial enquiry through to fulfilmentAct as a primary point of contact for customers, handling queries around pricing, availability, and deliveryLiaise closely with warehouse, logistics, finance, and customer service teams to ensure smooth order processingMonitor order progress and proactively manage any issues or delaysMaintain accurate records, contracts, and order documentationSupport the preparation of quotes, proposals, and customer presentationsManage CRM data to ensure accurate customer and order informationSupport sales forecasting and reportingContribute ideas to improve processes and customer experienceSkills & ExperienceExperience in a customer service, sales support, order management, or operations roleStrong attention to detail with the ability to manage multiple orders at onceConfident communicator, comfortable dealing with customers and internal stakeholdersOrganised, proactive, and able to take ownership of tasksIT literate (Microsoft Office; CRM systems advantageous)Why Apply?A role with real responsibility and ownershipExposure to key customers and commercial operationsStable business with long-term career opportunitiesSupportive team environment with flexibility

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