Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise service operations across IT, OT, and telecommunications for maximum performance.
- Company: Join a forward-thinking organisation focused on operational excellence and strategic growth.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of service operations.
- Why this job: Make a significant impact by driving service excellence and innovation in a dynamic environment.
- Qualifications: Extensive experience in senior service operations roles and strong leadership skills required.
- Other info: Opportunity to engage with regulators and industry leaders while managing high-value technology contracts.
The predicted salary is between 72000 - 108000 £ per year.
The Head of Service Operations will hold end-to-end accountability for the performance and stability of operational services, spanning IT, Operational Technology, Applications and Telecommunications. The role is responsible for ensuring services are resilient, compliant and customer-focused, while supporting the organisation’s wider strategic ambitions.
This position will champion service excellence, embedding robust operational practices, strengthening processes and improving service reliability to support regulatory compliance and business outcomes.
Key Responsibilities- Strategic Direction and Leadership: Set the long-term direction for Service Operations, ensuring alignment with organisational priorities and regulatory frameworks. Provide senior leadership to IT, OT, Telecommunications and Application teams, ensuring effective delivery against agreed service, cost, safety and quality measures. Design and maintain governance arrangements that drive performance management, assurance and continuous improvement.
- Operational Technology and Telecommunications Oversight: Ensure effective operation and support of OT environments, including critical systems that enable network control and automation. Take accountability for telecommunications services across operational and corporate networks, maintaining high levels of availability and resilience.
- Regulatory, Compliance and Stakeholder Engagement: Act as a senior operational representative with regulators, industry bodies and external stakeholders on service-related matters. Collaborate closely with internal functions and third-party partners to deliver integrated, end-to-end service outcomes.
- Risk, Resilience and Resource Management: Manage the Service Operations financial portfolio, ensuring strong cost control and value for money. Lead resilience planning, incident response and continuity activities to reduce operational risk and protect critical services.
Strong leadership capability with experience running complex, large-scale technology operations. Confident and credible communicator, able to influence at senior leadership and executive level. Experience overseeing high-value technology contracts and supplier relationships. Comprehensive understanding of IT services, OT environments, telecommunications and application support.
Essential Experience and Qualifications:- Significant experience in senior service operations roles within utilities, energy, or other large, mission-critical technology environments.
- Demonstrated experience leading operational change, transformation and governance within agile or hybrid delivery models.
- Strong financial and commercial management skills, including accountability for multi-million-pound budgets.
- Proven ability to manage and influence senior stakeholders, including regulators and executive leadership.
Head of Service Operations in Newcastle upon Tyne employer: Jackson Hogg
Contact Detail:
Jackson Hogg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Service Operations role.
✨Tip Number 2
Prepare for interviews by researching the company’s service operations and recent projects. We want you to show off your knowledge and passion for operational excellence, so dive deep into their values and goals!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams through change and improved service delivery. We love hearing about real-life experiences that showcase your skills in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our mission of service excellence!
We think you need these skills to ace Head of Service Operations in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Service Operations role. Highlight your experience in managing operational services, especially in IT and telecommunications. We want to see how your skills align with our strategic direction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led operational change and improved service reliability in previous positions. We love a good story!
Showcase Your Leadership Skills: Since this role involves senior leadership, make sure to emphasise your experience in leading teams and influencing stakeholders. We’re looking for someone who can drive performance and foster collaboration across various departments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Jackson Hogg
✨Know Your Stuff
Make sure you have a solid understanding of the key responsibilities outlined in the job description. Brush up on your knowledge of IT, Operational Technology, and Telecommunications. Being able to discuss specific examples of how you've led operational change or managed complex technology operations will really impress the interviewers.
✨Showcase Your Leadership Skills
As a Head of Service Operations, strong leadership is crucial. Prepare to share stories that highlight your experience in leading teams and driving performance management. Think about times when you’ve influenced senior stakeholders or navigated complex situations, and be ready to discuss these in detail.
✨Understand the Regulatory Landscape
Familiarise yourself with the regulatory frameworks relevant to the role. Be prepared to discuss how you’ve engaged with regulators or industry bodies in the past. This shows that you’re not just technically savvy but also aware of the compliance aspects that come with the territory.
✨Financial Acumen is Key
Since you'll be managing a significant financial portfolio, brush up on your financial management skills. Be ready to talk about your experience with budgeting, cost control, and ensuring value for money. Providing concrete examples of how you've successfully managed multi-million-pound budgets will set you apart.
