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For Companies At a Glance
- Tasks: Support customers by handling orders, queries, and complaints with a friendly approach.
- Company: Join a family-owned UK supplier known for its customer-first and sustainable solutions.
- Benefits: Enjoy career development opportunities in a supportive, collaborative environment.
- Why this job: Be part of a close-knit team and take ownership of key customer relationships.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is an on-site role in North Yorkshire.
The predicted salary is between 24000 - 36000 £ per year.
Location: North Yorkshire
Salary: Competitive
We are working with a well-established, family-owned UK supplier of essential workplace products and services. Known for their customer-first approach and sustainable solutions, they are now seeking a proactive Customer Service Advisor to join their growing team.
About the Role
This is an exciting opportunity for a customer-focused professional to play a vital role in supporting both customer relationships and internal teams. You will be the first point of contact for a broad range of clients — handling sales orders, answering product queries, resolving issues, and ensuring a high-quality customer experience from start to finish.
Key Responsibilities
- Handle customer orders via phone and email, inputting them accurately into the ERP system
- Provide advice on products, including upselling where appropriate
- Build strong relationships with clients through friendly and professional communication
- Collaborate with internal teams (Sales, Operations) to deliver seamless service
- Proactively manage customer expectations and follow through on enquiries
- Resolve complaints or complex issues promptly and professionally
- Maintain accurate records using Microsoft Office and internal systems
- Support customer success through a solution-led, personalised approach
About You
- Experience in customer service or client support roles
- Confident communicator with excellent phone and email etiquette
- Strong attention to detail and organisational skills
- A proactive problem-solver who takes ownership of issues
- Comfortable using Microsoft Office and digital tools (Excel, Outlook, Word)
- Adaptable and capable of managing multiple priorities in a fast-paced environment
- Willing to learn new product ranges and grow with the business
Why Join
- Be part of a friendly close-knit team in a respected UK business
- Opportunity to take ownership of key customer relationships and drive growth
- Career development opportunities in a successful and growing company
- On-site role with a supportive and collaborative working environment
How to Apply
If you are a customer-focused professional looking to develop your career in account management we would love to hear from you. Please submit your CV and a short cover letter outlining your relevant experience.
Contact Detail:
Jackson Hogg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your proactive approach and ability to take ownership of challenges.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or client support roles. Emphasise your communication skills and any relevant achievements that demonstrate your ability to handle customer orders and resolve issues.
Craft a Compelling Cover Letter: In your cover letter, outline your relevant experience and explain why you are a good fit for the Customer Service Advisor role. Mention your proactive problem-solving skills and your ability to build strong relationships with clients.
Showcase Your Skills: Highlight your proficiency in Microsoft Office and any digital tools you are comfortable using. Provide examples of how you've used these skills in previous roles to enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key for this role.
How to prepare for a job interview at Jackson Hogg
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for clients, practice clear and professional communication. During the interview, focus on your phone and email etiquette, and be ready to provide examples of how you've effectively communicated with customers in the past.
✨Emphasise Problem-Solving Abilities
Prepare to discuss situations where you proactively managed customer expectations or resolved complaints. This will show that you take ownership of issues and can think on your feet, which is crucial for a Customer Service Advisor.
✨Familiarise Yourself with the Company
Research the company’s products and services, as well as their customer-first approach. Being knowledgeable about their offerings will allow you to engage more meaningfully during the interview and demonstrate your genuine interest in the role.
