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- Tasks: Manage and develop customer relationships while driving sales growth in water efficiency services.
- Company: Join an award-winning water retailer making a positive impact in the industry.
- Benefits: Enjoy remote work flexibility and opportunities for travel, plus competitive perks.
- Why this job: Be part of a dynamic team focused on sustainability and customer success in a growing market.
- Qualifications: 5+ years in Account Management, preferably with industrial accounts; strong relationship-building skills required.
- Other info: This role involves strategic thinking and commercial aptitude to drive business performance.
The predicted salary is between 36000 - 60000 £ per year.
We are currently supporting an award winning water retailer to appoint an Account Manager. You will manage, maintain and develop existing customer relationships within the Industrial Account Management team. The key focus of this role is to retain and grow the existing customer portfolio by deepening the relationship with customers and becoming integral to the customer’s business operation by employing Leading Edge Account Development principles.
Responsibilities:
- Be accountable for the debt associated with your customer portfolio, ensuring payments are made to terms.
- Drive the growth of Water Efficiency Services (WES) sales within the allocated customer portfolio, working towards an annual gross margin target.
- Actively promote, facilitate and deliver water and cost saving initiatives for the customer portfolio, working towards an annual cost savings target.
- Develop and maintain a WES sales pipeline across a range of services to ensure the annual sales target is consistently achieved.
- Prepare and submit qualitative and quantitative Management Information reporting for senior management as requested, ensuring senior management are kept appraised of risks, performance and activity relative to targets and budgets.
- Review performance against set KPIs on billing, meter reading and queries.
- Contribute to the Wave business through implementation of its strategy and business plans to support delivery of the vision.
Experience:
- At least 5 years experience in Account Management, preferably focusing on industrial accounts (i.e., waste, chemical, food production).
- The ability to build relationships at all levels and establish absolute credibility with all stakeholders.
- Strategic thinking - the ability to create and implement long-term customer plans to maximise business performance.
- Commercial aptitude – to assess risks and benefits, make compelling cases, and have the influential ability to negotiate contracts and close deals.
- An understanding of the UK non-household Water Industry and water retail market.
Remote role with travel expected when needed.
Account Manager employer: Jackson Hogg
Contact Detail:
Jackson Hogg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the UK non-household water industry and its key players. Understanding the market dynamics will help you speak confidently about industry trends and challenges during interviews.
✨Tip Number 2
Network with professionals in the industrial account management sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your strategic thinking and commercial aptitude by showcasing instances where you've driven growth or improved customer satisfaction.
✨Tip Number 4
Research the company’s recent initiatives and achievements in water efficiency services. Being knowledgeable about their current projects will demonstrate your genuine interest and help you align your skills with their goals.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management, especially within industrial sectors. Emphasise your ability to build relationships and your strategic thinking skills.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the role. Mention your experience with customer relationship management and how you can contribute to the company's goals.
Showcase Relevant Achievements: In your application, include specific examples of how you've driven sales growth or improved customer relationships in previous roles. Use metrics to demonstrate your success.
Research the Company: Familiarise yourself with the company’s values, mission, and recent achievements in the water retail market. This knowledge will help you tailor your application and show genuine interest.
How to prepare for a job interview at Jackson Hogg
✨Know Your Customer Portfolio
Before the interview, research the types of customers you will be managing. Understand their industries and specific needs, especially in sectors like waste, chemical, and food production. This knowledge will help you demonstrate your ability to build strong relationships and provide tailored solutions.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed long-term customer plans in previous roles. Be ready to discuss how you assess risks and benefits, and how your strategic thinking has led to successful outcomes. This will highlight your capability to maximise business performance.
✨Demonstrate Commercial Aptitude
Be prepared to discuss your experience in negotiating contracts and closing deals. Share specific instances where your commercial skills have directly contributed to revenue growth or cost savings for your previous employers. This will show that you can drive the growth of Water Efficiency Services effectively.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators relevant to account management, such as billing accuracy and customer satisfaction. Be ready to discuss how you've monitored and improved these metrics in past roles, as this will demonstrate your accountability and focus on results.
