Retail Flooring Manager

We are seeking a Retail Flooring Manager who is dedicated and motivated for our brand new, flagship retail store. This role gives the successful candidate the opportunity to join the business at an exciting time as we return to the retail landscape, with our new retail store. The ideal candidate will have experience in retail management, enthusiasm for customer service, and a drive to succeed. Experience in floor coverings is essential. Job Description * Responsible for the day-to-day running of the store, including opening and closing * Providing exceptional customer service to a range of customers * Conducting visits to customer’s homes to measure and draw out areas before estimating * Have strong product knowledge to be able to provide customers with the correct information products for their needs * Work out and provide quotes for customers based on the measurements and flooring choices * Upon acceptance of quotes, process the job from start to finish, including invoicing, ordering of goods, and fitters job sheets * Ensuring customer needs are met from start to finish * Have clear communication with fitters regarding the work to ensure customer satisfaction is met * Liaise with the main office to ensure stock deliveries are to be made in time for fitting * Maintain the appearance and high standards of the store * Handling administrative tasks including scheduling, reporting and maintaining records * Implement effective sales management to drive revenue growth and maximize the store potential * Addressing customer enquiries and resolving any issues that arise promptly, ensuring customer satisfaction and loyalty * Ensure health and safety compliance throughout the store Requirements * Experience in floor coverings and construction * Good numeracy skills * IT proficient, with the willingness to learn in-house systems * Excellent communication skills, both verbal and written, with an emphasis on customer service * A full, clean driving license Working Hours * Monday to Saturday 9:00am to 5:30pm, with a day off during the week. You will either be currently working in retail flooring management or a senior retail flooring sales position looking for the next step. Experience in flooring is essential, as is delivering high levels of customer service, estimating and organisational skills