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- Tasks: Support customers by handling orders, queries, and complaints with a friendly approach.
- Company: Join a family-owned UK supplier known for its customer-first and sustainable solutions.
- Benefits: Enjoy career development opportunities in a supportive, close-knit team environment.
- Why this job: Make a real impact on customer relationships while growing your skills in a respected company.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a fully office-based role, perfect for those seeking hands-on experience.
The predicted salary is between 20000 - 22400 £ per year.
Part-Time Customer Service Advisor 20 hours per week Location: Keighley Salary: £25-28k (pro rata) Fully Office based We are working with a well-established, family-owned UK supplier of essential workplace products and services. Known for their customer-first approach and sustainable solutions, they are now seeking a proactive Customer Service Advisor to join their growing team. About the Role This is an exciting opportunity for a customer-focused professional to play a vital role in supporting both customer relationships and internal teams. You will be the first point of contact for a broad range of clients – handling sales orders, answering product queries, resolving issues, and ensuring a high-quality customer experience from start to finish. Key Responsibilities * Handle customer orders via phone and email, inputting them accurately into the ERP system * Provide advice on products, including upselling where appropriate * Build strong relationships with clients through friendly and professional communication * Collaborate with internal teams (Sales, Operations) to deliver seamless service * Proactively manage customer expectations and follow through on enquiries * Resolve complaints or complex issues promptly and professionally * Maintain accurate records using Microsoft Office and internal systems * Support customer success through a solution-led, personalised approach About You * Experience in customer service or client support roles * Confident communicator with excellent phone and email etiquette * Strong attention to detail and organisational skills * A proactive problem-solver who takes ownership of issues * Comfortable using Microsoft Office and digital tools (Excel, Outlook, Word) * Adaptable and capable of managing multiple priorities in a fast-paced environment * Willing to learn new product ranges and grow with the business Why Join * Be part of a friendly close knit team in a respected UK business * Opportunity to take ownership of key customer relationships and drive growth * Career development opportunities in a successful and growing company * On site role with a supportive and collaborative working environment
Part-Time Customer Service Advisor employer: Jackson Hogg Ltd
Contact Detail:
Jackson Hogg Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, showcasing your ability to communicate clearly and professionally is crucial.
✨Tip Number 3
Prepare examples from your past experiences that highlight your problem-solving skills and customer service expertise. Being able to share specific instances where you've successfully resolved issues will set you apart.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Since the role involves working closely with internal teams, expressing your willingness to support and cooperate with others can make a positive impression.
We think you need these skills to ace Part-Time Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like communication, problem-solving, and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any digital tools. Mention your ability to manage multiple priorities, as this is important for the fast-paced environment.
Show Enthusiasm for the Company: Research the company’s values and mention why you want to work there. Highlight your alignment with their customer-first approach and commitment to sustainable solutions.
How to prepare for a job interview at Jackson Hogg Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved issues or built strong relationships with clients, as this will demonstrate your suitability for the role.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for clients, practice clear and professional communication. During the interview, focus on your phone and email etiquette, and be ready to showcase how you handle inquiries effectively.
✨Emphasise Problem-Solving Abilities
Prepare to discuss situations where you've proactively solved problems or managed customer expectations. This will show that you take ownership of issues and can think on your feet, which is crucial for this role.
✨Familiarise Yourself with the Company
Research the company’s products and services before the interview. Understanding their customer-first approach and sustainable solutions will allow you to tailor your responses and show genuine interest in the role.