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- Tasks: Manage customer orders and deliver top-notch service across the UK and Europe.
- Company: Join a growing FMCG client with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary up to £32,000 and opportunities for career growth.
- Why this job: Be the key link between customers and logistics, making a real difference every day.
- Qualifications: Experience in customer service and order processing is essential.
- Other info: Fast-paced environment where you can thrive and develop your skills.
The predicted salary is between 19200 - 28800 £ per year.
Jackson Hogg is delighted to be supporting this growing FMCG client in their search for an experienced Customer Service Executive. The successful candidate will be responsible for managing the end-to-end order process and delivering excellent customer service across the UK and Europe, working closely with sales, marketing, warehouses, and logistics partners.
Key responsibilities will include (but not limited to):
- Be the go-to person for customer questions, solving issues and escalating anything urgent
- Act as the main link between customers, warehouses, and logistics partners
- Look after sales orders from start to finish, including invoicing and fulfilment in NetSuite
- Organise shipments, handle shipping paperwork, and keep an eye on deliveries
- Raise invoices and credit notes accurately and on time
- Sort out warehouse issues and help keep deliveries running smoothly
- Keep customer details up to date, reconcile accounts, and chase overdue payments when needed
- Support export customers and pitch in with the wider team during busy times
Criteria:
- Previous experience in customer service with hands-on order processing and invoicing
- Experience working alongside logistics providers or warehouses
- Highly organised with great attention to detail and able to juggle multiple tasks
- Comfortable working in a fast-moving, ever-changing environment
- Familiarity with NetSuite is ideal but not essential
Customer Service Executive in Newcastle upon Tyne employer: Jackson Hogg Ltd
Contact Detail:
Jackson Hogg Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you'd handle specific situations, especially those involving order processing and logistics.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or resolved issues in a fast-paced environment. This will highlight your ability to thrive in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Executive in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your experience in managing orders, customer queries, and any relevant software like NetSuite. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or solved problems in a fast-paced environment. We love candidates who can juggle responsibilities while keeping everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Jackson Hogg Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in relation to order processing and invoicing. Brush up on your knowledge of logistics and how it ties into customer satisfaction. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Organisational Skills
Since the job requires juggling multiple tasks, be prepared to discuss how you stay organised. Bring examples from your past experiences where you successfully managed several responsibilities at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or resolving a shipping issue. Think of specific examples from your previous roles where you’ve successfully navigated similar challenges. This will highlight your problem-solving skills and customer-centric approach.
✨Familiarise Yourself with NetSuite
While familiarity with NetSuite isn’t essential, having a basic understanding can give you an edge. If you have time, explore online resources or tutorials to get a feel for the software. Mentioning this during your interview shows initiative and a willingness to learn.
