At a Glance
- Tasks: Support customers with tax software and refund programs through calls, chats, and emails.
- Company: Join Jackson Hewitt, a leader in the tax preparation industry.
- Benefits: Enjoy employee discounts, flexible schedules, and free tax training.
- Other info: Great opportunities for growth and development in a fun team atmosphere.
- Why this job: Kickstart your customer service career in a fast-paced, dynamic environment.
- Qualifications: Customer service experience preferred; tax prep knowledge is a bonus.
The predicted salary is between 11 - 13 £ per hour.
Benefits:
- Employee discounts
- Flexible schedule
- Training & development
Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you.
What You'll Do:
- Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
- Make outbound calls to clients confirming appointments for offices across the region.
- Assist consumers with refund advance programs and troubleshoot account issues.
- Accurately document all customer interactions for trend analysis and quality assurance.
- Maintain high service levels and call quality standards.
- Collaborate with team members and leadership to ensure positive customer experience.
What We're Looking For:
- 1+ years of customer service experience (call center preferred).
- Tax preparation experience is preferred (willing to train the right candidate).
- Experience with chat/email support and navigating multiple systems.
- High school diploma or GED required.
- Experience in financial services, bookkeeping, banking, or tax support is a plus.
Key Responsibilities:
- Respond to various tax inquiries.
- Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements.
- Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.
Compensation: $13.00 - $16.00 per hour
Working at Jackson Hewitt: Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
PTIN Certification: Yes
Seasonal Call Center Team Member/Lead in Dayton employer: Jackson Hewitt
Jackson Hewitt is an excellent employer, offering a vibrant work culture where employees can thrive during the busy tax season. With flexible scheduling, comprehensive training, and opportunities for professional growth, team members are empowered to provide exceptional customer service while enjoying employee discounts and a supportive environment. Join us in transforming the tax industry at one of our nearly 6,000 locations, including convenient spots like Walmart.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Call Center Team Member/Lead in Dayton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jackson Hewitt. Understand their mission and values, and think about how your experience aligns with what they’re looking for. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and tax support. Think of examples from your past experiences that showcase your skills. We all know that confidence is key, so rehearse your answers until you feel ready to shine!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for helping customers come through. Remember, they’re looking for energetic individuals, so don’t be afraid to show your passion for customer service and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity—get your application in today!
We think you need these skills to ace Seasonal Call Center Team Member/Lead in Dayton
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped others in the past, especially in a fast-paced environment like a call centre.
Tailor Your Application:Take a moment to customise your application for this role. Mention any relevant experience with tax software or financial services, as it’ll show us you’re serious about joining our team.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like we expect with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey with us at Jackson Hewitt.
How to prepare for a job interview at Jackson Hewitt
✨Know Your Stuff
Before the interview, brush up on tax software and refund programs. Familiarise yourself with common tax inquiries and procedures. This will not only show your interest but also help you answer questions confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or resolved issues. This is crucial for a role that thrives on helping others!
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and concisely. Practising will help you feel more at ease during the actual interview and improve your communication skills.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
