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For Companies At a Glance
- Tasks: Guide clients through tax processes and provide expert customer service.
- Company: Join Jackson Hewitt, a leader in tax preparation with a mission to support hardworking Americans.
- Benefits: Enjoy employee discounts, flexible schedules, and training opportunities.
- Why this job: Make a real impact by helping clients navigate their biggest financial event of the year.
- Qualifications: Previous tax experience preferred, but passion and willingness to learn are key.
- Other info: Flexible hours available for full-time or part-time roles, perfect for students or gig workers.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Benefits
- Employee discounts
- Flexible schedule
- Training & development
Your Purpose
At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans” . This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
Flexible Schedules Available
- Day shift
- Night shift
- Weekends
- Weekdays
- Full-time or Part-time
Are you
- Looking to learn a new career and break into the tax industry?
- Someone who has gaps in their work history or is looking to boost their skills and resume?
- Someone who has been out of the workforce over the last year while at home with family?
- New to the workforce or with limited experience/education, but a willingness to learn?
- Retired and want to continue to make an impact?
- Someone without a college diploma? No problem!
- A Veteran or military personnel transitioning from the service?
- Part of a military family that moves often with deployments?
- A recent college graduate or current college student?
- A stay-at-home parent who needs a flexible work schedule?
- A gig worker or looking to add a second income?
- Bilingual? Bilingual candidates are highly encouraged to apply!
What you’ll do here
As a Seasonal Experienced Tax Preparer, you will be responsible for providing expert guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, and year-end tax forms. You will also provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies.
- Conduct face-to-face tax interviews with clients.
- Generate business growth, increase client retention, and offer additional products and services.
- Answer client calls via our national call center routing system.
- Answer tax related questions and provide future tax planning to clients in a timely fashion.
- Collection and processing of clients’ payments while ensuring timely deposits.
- Marketing and business generation efforts.
- Support office priorities through teamwork and collaboration.
- Mentor and support teammates, providing guidance and in some cases acting as a lead.
- This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business.
Skills you’ll bring for success
- 2+ seasons of previous tax experience
- Experience completing individual, trust, &/or partnership tax returns
- Passion for providing extraordinary customer service
- Excellent communication and interpersonal skills
- Successful completion of the Jackson Hewitt Tax Knowledge Assessment
- Experience working in a fast-paced environment
- Strong attention to detail and accuracy
- Bachelor’s degree in accounting or related field preferred
- Field Instructor, Remote Support, or Call Center certification a plus
- Tax planning and audit support experience preferred
- Bachelor’s degree in accounting or related field a plus
- CPA or Enrolled Agent license is a bonus
- PTIN Certification: Yes
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Experienced Tax Preparer employer: Jackson Hewitt Inc.
Contact Detail:
Jackson Hewitt Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Tax Preparer
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the tax industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for interviews by brushing up on common tax-related questions and scenarios. We recommend practising with a friend or in front of a mirror to build your confidence and nail that first impression.
✨Tip Number 3
Show your passion for helping clients! During interviews, share stories about how you’ve gone above and beyond for customers in the past. This will highlight your commitment to providing extraordinary service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Experienced Tax Preparer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping clients shine through. We want to see how much you care about providing top-notch service and easing the stress of tax season for our clients.
Tailor Your Experience: Make sure to highlight your relevant experience in tax preparation. Whether it's previous roles or specific skills, we want to know how your background aligns with what we do at Jackson Hewitt.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Jackson Hewitt Inc.
✨Know Your Tax Stuff
Brush up on your tax knowledge before the interview. Familiarise yourself with common tax forms and processes, especially those relevant to individual, trust, and partnership returns. This will show that you’re not just passionate about taxes but also well-prepared to handle client queries.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you’ve gone above and beyond for a client. Be ready to discuss how you can ease clients' stress during tax season and provide them with the support they need.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a client who is confused about their tax return. Practise articulating your thought process clearly and confidently. This will demonstrate your problem-solving skills and ability to communicate effectively.
✨Emphasise Flexibility and Teamwork
With flexible schedules being a key part of the job, highlight your availability and willingness to work various shifts. Also, mention any past experiences where you’ve collaborated with a team to achieve a common goal, as teamwork is crucial in this role.
