Operations Administrator in Wrexham

Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR

Salary: £30,000 per annum

Job Type: Permanent, Full Time

About Us: Jackson Fire & Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large-scale commercial installations, we are trusted for our quality, reliability, and service.

We are looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm. Flexibility may occasionally be required to meet business needs.

Key Responsibilities:

• Customer Service & Communication: Act as a key point of contact for customer queries, providing timely and professional updates via phone and email. Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates. Follow up with customers post-service to gather feedback and ensure satisfaction. Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner. Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.
• Operational Support & Administration: Process and check inspection reports and invoices with accuracy and attention to detail. Enter, update, and manage job and customer data in company databases and CRM systems. Assist with the scheduling of engineer appointments and job tracking to ensure timely service. Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly. Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery. Support the operations team with general administrative duties including document preparation, filing, and data management. Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel. Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency. Answer incoming calls and route them to the relevant team members or handle queries where appropriate.

Requirements:

• Strong organisational skills and a high attention to detail.
• Excellent customer service skills and a friendly, professional manner.
• Confident using Office 365, CRM systems, and other business software.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work under pressure.
• A proactive and adaptable approach with a willingness to take initiative.
• Previous experience in an administrative or customer-facing office role is essential.

Benefits:

• 25 Days annual leave plus Bank Holidays
• Additional day off for your birthday
• Continuous training and development opportunities
• Private medical insurance
• Company pension scheme
• Opportunities for progression within the organisation
• Regular team-building events and social activities
• Quarterly recognition awards for outstanding performance

We welcome applications from all qualified candidates and are committed to equal opportunities for all. Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858. If you are an organised, customer-focused individual who enjoys variety in your work and wants to be part of a growing team, we would love to hear from you. All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CV submissions. Please click APPLY to send your CV, to be considered for this role. Candidates with the relevant experience or job title of; Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator may also be considered for this role.