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- Tasks: Lead and motivate a team of Fire & Security Engineers while ensuring top-notch customer service.
- Company: Join Jackson Fire & Security, a rapidly growing company in the fire and security solutions sector.
- Benefits: Enjoy a competitive salary, performance bonuses, 25 days leave, and private medical insurance.
- Why this job: Be part of a dynamic team with opportunities for growth and continuous training in a vital industry.
- Qualifications: Experience managing engineers, strong communication skills, and a full UK driving license required.
- Other info: Office based in Mold, North Wales, with regular team-building events and quarterly recognition awards.
The predicted salary is between 36000 - 60000 £ per year.
The Company:
Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.
Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Friday. Some flexibility will be required to support the needs of the business.
Main Responsibilities:
As the Service Engineer Manager you will be responsibly to lead, manage and motivate a team of lone working field-based Fire & Security Engineers and the Operations office, ensuring that all customers are serviced, on time and to the highest standards. Your duties will include:
- Developing strong relationships with customers, focusing on customer service, retention and growth
- Managing, motivating and supporting field engineers directly
- Distribution and allocation of work, ensuring completion within agreed timescales
- Monitoring and reporting weekly on key deliverables and KPI’s in line with our NSI and BAFE accreditations and business targets
- Resolving all customer queries promptly, ensuring delivery of the highest standards of service
- Monitoring materials and equipment, ensuring stock levels are correct
- Managing fleet ensuring adherence to standards and maintenance schedule
- Liaising with suppliers to ensure best price practice and stock availability
Person Specification:
- Proven Experience of hands-on direct management of a team of Engineers or similar on a day to day basis – ideally gained within the fire protection or security industry
- Highly driven and motivated and the ability to mutli task daily
- Attention to detail is a key part element of this role
- People management and motivation of the lone working engineers
- Strong commercial acumen
- Clear, effective and influential communication skills at all levels
- Must be IT literate with knowledge of Microsoft and experience of using CRM systems
- Must have a Full UK driving licence
The Benefits:
- Salary up to Up to £45,000 per annum basic – depending on experience
- Performance related bonus
- 25 days annual leave plus Bank Holidays
- Additional day off for your birthday
- Continuous ongoing training opportunities
- Private medical insurance
- Opportunities to progress within the organisation
- Company pension
- Laptop, mobile phone, and uniform
- Regular team building days/nights out
- Quarterly recognition awards for outstanding performance
- Christmas Bonus
- Office based in Mold, North Wales
Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.
Service Engineer Manager - Fire and Security employer: Jackson Fire & Security UK Ltd
Contact Detail:
Jackson Fire & Security UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer Manager - Fire and Security
✨Tip Number 1
Familiarize yourself with the fire and security industry standards, especially NSI and BAFE accreditations. This knowledge will not only help you understand the role better but also demonstrate your commitment to maintaining high service standards.
✨Tip Number 2
Highlight your experience in managing teams, particularly in a field-based environment. Be prepared to discuss specific examples of how you've motivated and supported engineers in previous roles during the interview.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've built strong relationships with clients in the past. Emphasizing your ability to resolve queries promptly will align well with the company's focus on customer retention and growth.
✨Tip Number 4
Since the role requires effective communication at all levels, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face as a Service Engineer Manager to refine your responses.
We think you need these skills to ace Service Engineer Manager - Fire and Security
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Jackson Fire & Security's operations, values, and the sectors they serve. This will help you tailor your application to align with their mission and demonstrate your genuine interest.
Highlight Relevant Experience: Emphasize your hands-on management experience, particularly in the fire protection or security industry. Provide specific examples of how you've successfully led teams and managed projects to meet customer needs.
Showcase Communication Skills: Since effective communication is crucial for this role, include examples that demonstrate your ability to communicate clearly and influence at all levels. Mention any experience with CRM systems as well.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at Jackson Fire & Security UK Ltd
✨Showcase Your Leadership Skills
As a Service Engineer Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasize Customer Relationship Management
Highlight your experience in building strong customer relationships. Be ready to discuss how you've handled customer queries and ensured high standards of service in previous roles, especially in the fire protection or security industry.
✨Demonstrate Your Organizational Skills
This role requires excellent organizational abilities. Prepare to discuss how you manage workloads, allocate tasks, and monitor key deliverables. Use specific examples to illustrate your attention to detail and ability to multitask.
✨Familiarize Yourself with Industry Standards
Understanding NSI and BAFE accreditations is crucial for this position. Research these standards and be prepared to discuss how you have adhered to similar regulations in your previous roles, showcasing your commercial acumen.
