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- Tasks: Provide technical support and training for fire and security systems across the UK.
- Company: Join a growing national business with a collaborative culture.
- Benefits: Competitive salary, company vehicle, private medical insurance, and 25 days annual leave.
- Why this job: Make a real impact by supporting new franchises and enhancing engineering capabilities.
- Qualifications: Experience in fire and security system commissioning is essential.
- Other info: Enjoy a hybrid role with opportunities for travel and career progression.
The predicted salary is between 34000 - 42000 £ per year.
Location: National UK-Wide with regular travel
Salary: 40,000 - 50,000 per year dependent on experience
Job Type: Permanent, Full Time (Monday-Friday 8am-5pm, with flexibility to meet business needs)
We are excited to offer a fantastic opportunity to join our Branch Support Team in a senior, influential position within our growing national business. This hybrid role allows you to work mainly from home while providing technical support, training and development across our UK-wide franchise network. This is a varied, hands-on, and highly collaborative role.
You will be providing remote and on-site support for maintenance, installation, commissioning, auditing and training activities, helping to raise engineering capability and ensure consistent technical standards across all branches. You will also play a key role in onboarding new franchises, helping them establish strong operational practices from day one. Travel and occasional overnight stays will be required.
Please note: Experience in commissioning fire and security systems is essential.
The Package:
- Hybrid/home-based role with field visits across the UK
- Competitive salary: 40,000 - 50,000 DOE
- Performance-related company bonus scheme
- Company vehicle
- Laptop, tablet and/or mobile phone
- 25 days annual leave + bank holidays
- Additional day off for your birthday
- Private medical insurance
- Company pension
- Regular team-building days and nights out
- Recognition awards for outstanding performance
- Ongoing training, development, and career progression opportunities
The Role:
Technical Support & Development
- Act as the primary technical support contact for all franchise branches, resolving technical queries via phone, email, Teams or on-site visits.
- Provide expert troubleshooting for fire alarm, intruder alarm, CCTV and access control systems.
- Support branches with complex commissioning, fault-finding, installation queries and system integration.
- Assist with designs, specifications, quotations and site surveys when required.
- Deliver structured training sessions, toolbox talks and development pathways for engineers and apprentices.
- Maintain an up-to-date understanding of relevant British Standards, legislation, and industry best practice.
- Create and maintain technical documentation, guidance notes, and standardised procedures.
- Support internal technical compliance audits and help branches prepare for external audits.
Branch Support & Growth
- Provide structured mentoring to new franchise branches, including joint site visits, guided surveys and opportunity identification, installation and maintenance best practice, and client meetings to support relationship-building.
- Help prepare professional costings, quotations and proposals (using Uptick).
- Feed back insights from branch visits to senior management to drive continuous improvement.
- Support branches in building technical credibility with clients, ensuring consistent service quality.
- Work collaboratively with Head Office teams (Operations, Compliance, Training and Franchise Development).
The Person (Ideal Candidate):
Essential Experience
- Strong hands-on experience with fire alarm and security system installation, servicing and commissioning (Typical systems: addressable fire alarms, conventional alarms, intruder alarms, CCTV, access control).
- Demonstrable experience working at senior engineer, lead engineer or technical support level.
- Good working knowledge of relevant standards: BS5839, BS5266, BS EN54, NSI/NACOSS requirements.
- Competence with system design, survey work, quotations and documentation.
Desirable Experience
- Multi-brand experience (e.g., Advanced, Kentec, Morley, Siemens, Texecom, Galaxy, Paxton, Avigilon, Hikvision etc.).
- Experience mentoring younger engineers or delivering technical training.
- Experience within a franchise or multi-site engineering environment.
- Previous involvement with technical auditing, compliance or quality assurance.
Skills & Attributes
- A natural problem-solver with a calm, supportive approach.
- Excellent communicator - able to translate technical detail into clear guidance.
- Strong documentation and organisational skills.
- Confident in front of customers and comfortable providing leadership to engineers.
- Able to travel nationally with overnight stays when required.
- Full UK driving licence.
Additional Information:
Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858. All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CV submissions. Please click APPLY to send your CV, to be considered for this role. Candidates with the relevant experience or job title of; Fire & Security Field Support Engineer, Commissioning Engineer, Technical Manager, Senior Fire & Security Engineer may also be considered for this role.
Fire & Security Technical Support Engineer employer: Jackson Fire & Security UK Ltd
Contact Detail:
Jackson Fire & Security UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local meetups or online webinars to get your name out there. You never know who might have a lead on that perfect role!
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your experience with fire alarm systems, CCTV installations, and any training you've delivered. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on technical questions related to fire and security systems. This will boost your confidence and help you articulate your knowledge clearly.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your relevant experience and how you can contribute to our team. Let's get you that job!
We think you need these skills to ace Fire & Security Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire and security systems. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience and technical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the role and show us your passion for technical support and development.
Showcase Your Problem-Solving Skills: In this role, being a natural problem-solver is key. When writing your application, include examples of how you've tackled challenges in the past, especially in technical settings. We love to see how you think on your feet!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Jackson Fire & Security UK Ltd
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the fire and security systems mentioned in the job description. Brush up on your knowledge of addressable fire alarms, intruder alarms, CCTV, and access control systems. Being able to discuss these systems confidently will show that you're the right fit for the technical support role.
✨Prepare for Scenario Questions
Expect to be asked about real-life scenarios where you had to troubleshoot or commission a system. Think of specific examples from your past experience that highlight your problem-solving skills and technical expertise. This will demonstrate your hands-on experience and ability to handle complex situations.
✨Showcase Your Communication Skills
As a Technical Support Engineer, you'll need to communicate technical details clearly. Practice explaining complex concepts in simple terms, as you might need to train or mentor others. Highlight any previous experience where you've successfully communicated with clients or team members.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Since this role involves collaboration with various teams and branches, showing that you understand and align with their mission can set you apart. Be ready to discuss how you can contribute to their growth and support their operational practices.
