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- Tasks: Join us as an Operations Administrator, handling customer queries and supporting our dynamic team.
- Company: Jackson Fire & Security provides trusted fire and security solutions across the UK.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and opportunities for progression.
- Why this job: Be part of a growing team that values customer service and offers continuous training.
- Qualifications: Strong organisational skills and previous experience in an administrative role are essential.
- Other info: Flexible working hours may be required to meet business needs.
The predicted salary is between 24000 - 30000 £ per year.
Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR
Salary: Up to £30,000 per annum, Dependent on experience
Job Type: Permanent, Full Time
About us: Jackson Fire & Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large-scale commercial installations, we're trusted for our quality, reliability, and service.
We're looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm. Flexibility may occasionally be required to meet business needs.
Key Responsibilities:
- Customer Service & Communication: Act as a key point of contact for customer queries, providing timely and professional updates via phone and email. Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates. Follow up with customers post-service to gather feedback and ensure satisfaction. Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner. Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.
- Operational Support & Administration: Process and check inspection reports and invoices with accuracy and attention to detail. Enter, update, and manage job and customer data in company databases and CRM systems. Assist with the scheduling of engineer appointments and job tracking to ensure timely service. Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly. Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery. Support the operations team with general administrative duties including document preparation, filing, and data management. Maintain spreadsheets, generate reports, and ensure accuracy in recorded data using Excel. Manage general office tasks including ordering supplies, maintaining stock levels, and supporting overall office efficiency. Answer incoming calls and route them to the relevant team members or handle queries where appropriate.
About you:
Requirements:
- Strong organisational skills and a high attention to detail.
- Excellent customer service skills and a friendly, professional manner.
- Confident using Office 365, CRM systems, and other business software.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work under pressure.
- A proactive and adaptable approach with a willingness to take initiative.
- Previous experience in an administrative or customer-facing office role is essential.
The Benefits:
- 25 Days annual leave plus Bank Holidays
- Additional day off for your birthday
- Continuous training and development opportunities
- Private medical insurance
- Company pension scheme
- Opportunities for progression within the organisation
- Regular team-building events and social activities
- Quarterly recognition awards for outstanding performance
If you're an organised, customer-focused individual who enjoys variety in your work and wants to be part of a growing team, we'd love to hear from you. Please click APPLY to send your CV, to be considered for this role.
Candidates with the relevant experience or job title of; Operations Assistant, Administrator, Customer Service Assistant, Client Services Assistant, Operations Assistant, Business Support, Business Administrator may also be considered for this role.
Operations Administrator employer: Jackson Fire & Security UK Ltd
Contact Detail:
Jackson Fire & Security UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the fire and security industry. Understanding the basics of what Jackson Fire & Security does will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will show that you can handle the fast-paced environment of an Operations Administrator.
✨Tip Number 3
Brush up on your customer service techniques. Since you'll be the first point of contact for customers, being able to showcase your ability to handle queries and complaints effectively will set you apart from other candidates.
✨Tip Number 4
Get comfortable with Office 365 and CRM systems. If you have experience with these tools, be ready to discuss specific instances where you've used them to improve efficiency or service delivery in your past roles.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Administrator role. Emphasise your organisational skills, customer service experience, and proficiency with Office 365 and CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience makes you a great fit for the role, particularly in customer service and administrative tasks.
Highlight Key Skills: In your application, clearly outline your strong organisational skills, attention to detail, and ability to manage multiple priorities. These are crucial for the Operations Administrator position and should be evident in your written communication.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Jackson Fire & Security UK Ltd
✨Showcase Your Organisational Skills
As an Operations Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Demonstrate Customer Service Excellence
Since the role involves a lot of customer interaction, highlight your customer service experience. Share stories that illustrate how you handled customer queries or complaints effectively and maintained strong relationships.
✨Familiarise Yourself with Relevant Software
The job requires proficiency in Office 365 and CRM systems. Brush up on these tools before the interview and be ready to discuss how you've used them in previous roles to improve efficiency or manage data.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to think on your feet or adapt to changing priorities, and be ready to explain your thought process.
