At a Glance
- Tasks: Manage communications with clients and stakeholders, ensuring a positive public image.
- Company: Dynamic civil engineering firm with an inclusive and fun culture.
- Benefits: Life assurance, pension scheme, early finishes on Fridays, and 25 days holiday.
- Other info: Flexible working environment with excellent career progression opportunities.
- Why this job: Be the voice of the company and engage with the community on exciting projects.
- Qualifications: Strong communication skills and experience in public engagement are essential.
The predicted salary is between 30000 - 40000 £ per year.
Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life, and to support this we promote a healthy, productive, and flexible working environment that respects work–life balance.
We are now recruiting for a Public Liaison Officer to work in our Northern Region. Due to the job role, there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable. The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business. This role will be based around the Nottingham area with a mixture of office/ site and home working.
Main Duties:
- Dealing with Stakeholders and advising them of upcoming works
- Stakeholder Management
- Developing a customer complaints process and dealing with complaints in a timely manner
- Monitoring complaint data to identify trends and logging complaints on a monthly basis
- Communication with internal and external clients, PR and JCE senior management
- Attend and contribute to regular process meetings with the project team
- Compilation of monthly reports
- Organisation of regular public exhibitions
- Organising and undertaking newsletters and press releases
- Going on site visits and taking site photos
- Having involvement of insurance claims
- Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme
- Involvement with partnering workshops
- Liaison with local schools including arranging presentations and events
- Preparing for and assisting in the hosting of Considerate Contractors scheme audits
- Development of social value initiatives
Are you the person we are looking for? We are seeking a confident communicator with excellent public-facing skills, strong organisational ability, and creativity. You should be able to work well under pressure, manage multiple tasks, and demonstrate excellent time management. Prior experience in stakeholder and public engagement is essential. Proficiency in Word, Excel, Outlook, and PowerPoint is required. Due to the nature of this role a full UK driving licence is required as it involves travelling to various local sites / project catchment areas.
Excellent benefits package and personal development opportunities:
- Life assurance cover (4x annual salary)
- Company pension scheme (we match up to 8%)
- Company car
- The ‘great escape’ – leave off 2 early every Friday
- 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday)
- Extensive training programmes
- Employee Assistance Programme
- Employee benefits platform
- Free on-site parking
- Company social calendar
- Regular fun days and a broad range of charity events
- A supportive business that genuinely wants to help you progress in your career.
We are committed to providing equal opportunities for all staff and welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or belief, or marriage and civil partnership status. We place great importance on inclusive recruitment and will do everything we can to support applicants who may require reasonable adjustments during the recruitment process. Please let us know if you need any additional assistance or adjustments.
Due to the high volume of applications we receive, we are not always able to respond to unsuccessful candidates individually. If you have not heard from us within two weeks of submitting your application, please assume that on this occasion your application has not been successful.
Public Liaison Officer in Nottingham employer: Jackson Civil Engineering
Jackson Civil Engineering is an excellent employer, offering a dynamic and innovative work environment that prioritises inclusivity and fun. With a strong commitment to employee growth, we provide extensive training programmes, a supportive atmosphere, and a generous benefits package including life assurance, a company pension scheme, and flexible working arrangements. Our Nottingham-based team enjoys engaging in exciting projects while maintaining a healthy work-life balance, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Public Liaison Officer in Nottingham
✨Tip Number 1
Get to know the company culture! Jackson Civil Engineering values a fun and inclusive environment, so show your personality during interviews. Be yourself and let them see how you can fit into their dynamic team.
✨Tip Number 2
Prepare for stakeholder scenarios! Since the role involves managing communications with various stakeholders, think of examples from your past experiences where you successfully handled public engagement or resolved complaints. This will demonstrate your capability in real-life situations.
✨Tip Number 3
Show off your creativity! The job requires developing newsletters and press releases, so come prepared with ideas on how you would engage the public. Maybe even bring a mock-up of a newsletter to showcase your skills!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Public Liaison Officer in Nottingham
Some tips for your application 🫡
Show Your Communication Skills:As a Public Liaison Officer, communication is key! Make sure your application highlights your ability to engage with stakeholders and the public. Use clear, concise language and showcase any relevant experience in your cover letter.
Tailor Your CV:We want to see how you fit into our dynamic team! Tailor your CV to reflect the skills and experiences that align with the job description. Highlight your organisational abilities and any previous roles that involved stakeholder management.
Be Creative:This role requires creativity, especially when it comes to communication strategies. Don’t hesitate to share any innovative ideas you have for engaging with the public or managing complaints in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Jackson Civil Engineering
✨Know Your Audience
Before the interview, research Jackson Civil Engineering and their projects. Understand their values and how they engage with stakeholders. This will help you tailor your responses to show that you're a great fit for their culture and mission.
✨Showcase Your Communication Skills
As a Public Liaison Officer, communication is key. Prepare examples of how you've successfully managed stakeholder relationships or resolved complaints in the past. Be ready to discuss your approach to using different media channels effectively.
✨Demonstrate Organisational Ability
Highlight your organisational skills by discussing how you manage multiple tasks and deadlines. Bring examples of how you've compiled reports or organised events, as this will show your potential employer that you can handle the demands of the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to public engagement or stakeholder management. Think about how you would handle a difficult complaint or organise a public exhibition, and be ready to share your thought process.
