Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with the community, manage stakeholder relationships, and handle communications effectively.
- Company: Dynamic organisation focused on community engagement and positive impact.
- Benefits: Life assurance, pension scheme, early finishes on Fridays, and 25 days holiday.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: HNC/HND in communications or related field; strong writing and interpersonal skills.
- Other info: Opportunity for permanent role and extensive training programmes.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a proactive and personable Public Liaison Officer to join our team on a fixed-term contract, with a strong preference for candidates who are locally based. The role will initially be based in Ipswich for approximately 16 weeks before transitioning to our site in Colchester for a further 62 weeks. This position plays a key role in building positive relationships with local residents, stakeholders, and community groups, ensuring clear communication and effective engagement throughout the project. While the role is primarily site-based, limited hybrid working may be considered for the right candidate. Subject to performance and project needs, there may also be an opportunity for the role to become permanent on completion of the contract.
Main Duties
- Dealing with Stakeholders and advising them of upcoming works
- Stakeholder Management
- Developing a customer complaints process and dealing with complaints in a timely manner
- Monitoring complaint data to identify trends and logging complaints on a monthly basis
- Communication with internal and external clients, PR and JCE senior management
- Attend and contribute to regular process meetings with the project team
- Compilation of monthly reports
- Organisation of regular public exhibitions
- Organising and undertaking newsletters and press releases
- Going on site visits and taking site photos
- Having involvement of insurance claims
- Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme
- Involvement with partnering workshops
- Liaison with local schools including arranging presentations and events
- Preparing for and assisting in the hosting of Considerate Contractors scheme audits
- Development of social value initiatives
Are you the person we are looking for?
Candidates should hold an HNC/HND in a communications or public engagement related subject such as journalism, marketing, sociology or a similar discipline. The successful applicant will demonstrate excellent written communication skills, with the ability to produce clear reports, newsletters and public notices, alongside experience of digital communications, social media and content creation. You will be confident organising and facilitating community meetings, outreach activities and public forums, and be competent in the use of Microsoft Word, Excel, PowerPoint and Outlook. Strong interpersonal skills are essential, including the ability to clearly explain information to a range of audiences, listen carefully to community concerns and feedback, and present confidently in public settings. The role requires someone who can build and maintain positive relationships with community members, officials and stakeholders, and who brings empathy, strong emotional intelligence and good cultural awareness when engaging with diverse communities. Due to the nature of this role a full UK driving licence is required.
Excellent benefits package and personal development opportunities
- Life assurance cover (4x annual salary)
- Company pension scheme (we match up to 8%)
- Company car
- The ‘great escape’ – leave off early every Friday
- 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday)
- Extensive training programmes
- Employee Assistance Programme
- Employee benefits platform
- Free on-site parking
- Company social calendar
- Regular fun days and a broad range of charity events
- A supportive business that genuinely wants to help you progress in your career.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We also place high importance on our inclusive recruitment policy and will do our very best to support those applicants who may need adjustments in order to take part in the recruitment process. Please do let us know if you require any additional assistance or adjustments. Due to the high volume of applications, we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within two weeks please note that on this occasion your application has not been successful.
Public Liaison Officer in Ipswich employer: Jackson Civil Engineering
Contact Detail:
Jackson Civil Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Liaison Officer in Ipswich
✨Tip Number 1
Get to know the company and its projects inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about the community and the role of a Public Liaison Officer.
✨Tip Number 2
Practice your communication skills! We want to see how you engage with different audiences. Try explaining complex ideas in simple terms to friends or family – it’ll help you shine during those public forums.
✨Tip Number 3
Network like a pro! Attend local events or community meetings to meet stakeholders and residents. Building those relationships before you even start can give you a leg up when you apply through our website.
✨Tip Number 4
Show off your digital savvy! If you’ve got experience with social media or content creation, bring examples to the table. We love candidates who can think outside the box and engage the community effectively.
We think you need these skills to ace Public Liaison Officer in Ipswich
Some tips for your application 🫡
Show Off Your Writing Skills: Since the role requires excellent written communication, make sure your application showcases your writing prowess. Use clear and concise language, and don’t shy away from including examples of reports or newsletters you've created in the past.
Tailor Your Application: We want to see how you fit into our team! Make sure to tailor your CV and cover letter to highlight your experience in public engagement and stakeholder management. Mention any relevant projects or roles that align with what we’re looking for.
Be Personable: As a Public Liaison Officer, building relationships is key. Let your personality shine through in your application. Share a bit about your approach to community engagement and how you handle feedback or complaints.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and makes it easier for you to stay updated on your progress!
How to prepare for a job interview at Jackson Civil Engineering
✨Know Your Stakeholders
Before the interview, research the key stakeholders and community groups relevant to the role. Understanding their needs and concerns will help you demonstrate your proactive approach and ability to build positive relationships.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with diverse audiences in the past. Whether it's through reports, newsletters, or public presentations, being able to articulate your experience will highlight your suitability for the role.
✨Be Ready for Scenario Questions
Expect questions about handling complaints and managing stakeholder expectations. Think of specific situations where you successfully navigated challenges, as this will showcase your problem-solving skills and emotional intelligence.
✨Demonstrate Your Community Engagement Experience
Share your experiences in organising community meetings or outreach activities. Highlight any initiatives you've led that fostered community involvement, as this aligns perfectly with the responsibilities of a Public Liaison Officer.