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- Tasks: Manage communications with clients and stakeholders, ensuring a positive public image.
- Company: Dynamic civil engineering firm with an inclusive and fun culture.
- Benefits: Life assurance, pension scheme, early finishes, and extensive training opportunities.
- Why this job: Be the voice of exciting projects and make a real impact in your community.
- Qualifications: Strong communication skills and experience in public engagement are essential.
- Other info: Flexible working environment with a focus on work-life balance and career progression.
The predicted salary is between 36000 - 60000 £ per year.
Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life, and to support this we promote a healthy, productive, and flexible working environment that respects work–life balance.
We are now recruiting for a Public Liaison Officer to work in our Northern Region. Due to the job role, there may be a need to work occasional evenings. Previous experience in a similar public or stakeholder interface role is desirable.
The main purpose of this role is to manage communications with clients, stakeholders and the general public, using all forms of media and communication to build, maintain and manage the reputation of the business. This role will specifically support the following schemes in areas including:
- Barton Upon Humber
- Skipton
- Lowdham
- Lincolnshire (multiple sites)
Main Duties:
- Dealing with Stakeholders and advising them of upcoming works
- Stakeholder Management
- Developing a customer complaints process and dealing with complaints in a timely manner
- Monitoring complaint data to identify trends and logging complaints on a monthly basis
- Communication with internal and external clients, PR and JCE senior management
- Attend and contribute to regular process meetings with the project team
- Compilation of monthly reports
- Organisation of regular public exhibitions
- Organising and undertaking newsletters and press releases
- Going on site visits and taking site photos
- Having involvement of insurance claims
- Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme
- Involvement with partnering workshops
- Liaison with local schools including arranging presentations and events
- Preparing for and assisting in the hosting of Considerate Contractors scheme audits
- Development of social value initiatives
Are you the person we are looking for?
We are seeking a confident communicator with excellent public-facing skills, strong organisational ability, and creativity. You should be able to work well under pressure, manage multiple tasks, and demonstrate excellent time management. Prior experience in stakeholder and public engagement is essential. Proficiency in Word, Excel, Outlook, and PowerPoint is required.
Due to the nature of this role a full UK driving licence is required as it involves travelling to various local sites / project catchment areas.
Excellent benefits package and personal development opportunities:
- Life assurance cover (4x annual salary)
- Company pension scheme (we match up to 8%)
- Company car
- The ‘great escape’ – leave off 2 early every Friday
- 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday)
- Extensive training programmes
- Employee Assistance Programme
- Employee benefits platform
- Free on-site parking
- Company social calendar
- Regular fun days and a broad range of charity events
- A supportive business that genuinely wants to help you progress in your career.
We are committed to providing equal opportunities for all staff and welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or belief, or marriage and civil partnership status. We place great importance on inclusive recruitment and will do everything we can to support applicants who may require reasonable adjustments during the recruitment process. Please let us know if you need any additional assistance or adjustments.
Due to the high volume of applications we receive, we are not always able to respond to unsuccessful candidates individually. If you have not heard from us within two weeks of submitting your application, please assume that on this occasion your application has not been successful.
Public Liaison Officer in Doncaster employer: Jackson Civil Engineering
Contact Detail:
Jackson Civil Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Liaison Officer in Doncaster
✨Tip Number 1
Get to know the company culture! Jackson Civil Engineering values a fun and inclusive environment, so show your personality during interviews. Be yourself and let them see how you can fit into their dynamic team.
✨Tip Number 2
Prepare for those tricky stakeholder management questions. Think of examples from your past experiences where you successfully handled public communications or resolved complaints. We want to hear your stories!
✨Tip Number 3
Don’t forget to showcase your creativity! Whether it’s through social media strategies or innovative communication methods, let them know how you can bring fresh ideas to the table. We love a bit of flair!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be part of a supportive business that genuinely cares about your career progression. Let’s get you that job!
We think you need these skills to ace Public Liaison Officer in Doncaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Public Liaison Officer role. Highlight your experience in stakeholder management and public engagement, as these are key aspects of the job. We want to see how your skills align with our dynamic and innovative culture!
Show Off Your Communication Skills: Since this role is all about managing communications, don’t hold back on showcasing your excellent public-facing skills. Use clear and engaging language in your application to demonstrate your ability to connect with clients and stakeholders effectively.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is well-structured and free from errors. Mention any experience you have with compiling reports or managing multiple tasks, as this will show us you can handle the demands of the role.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jackson Civil Engineering
✨Know Your Audience
Before the interview, research Jackson Civil Engineering and their recent projects. Understanding their values and culture will help you tailor your responses to show how you fit into their dynamic and innovative environment.
✨Showcase Your Communication Skills
As a Public Liaison Officer, strong communication is key. Prepare examples of how you've effectively managed stakeholder relationships or handled public inquiries in the past. This will demonstrate your ability to engage with clients and the community.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding stakeholder management and complaint resolution. Think of specific situations where you successfully navigated challenges and be ready to discuss them in detail.
✨Highlight Your Organisational Skills
This role requires juggling multiple tasks, so be prepared to discuss your time management strategies. Share examples of how you've organised events or managed communications effectively, showcasing your ability to thrive under pressure.