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- Tasks: Build positive relationships with the community and manage stakeholder communications.
- Company: Join a dynamic civil engineering firm with a fun and inclusive culture.
- Benefits: Enjoy life assurance, pension scheme, early finishes on Fridays, and 25 days holiday.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: HNC/HND in communications or related field; strong written and interpersonal skills required.
- Other info: Flexible working options and opportunities for permanent roles after contract.
The predicted salary is between 36000 - 60000 £ per year.
Jackson Civil Engineering is dynamic, innovative, and focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity, and the quality we deliver. As a result, our people enjoy working on some of the most exciting and varied projects. We want our people to succeed both in work and life, and to support this we promote a healthy, productive, and flexible working environment that respects work–life balance.
We are seeking a proactive and personable Public Liaison Officer to join our team on a fixed-term contract, with a strong preference for candidates who are locally based. The role will initially be based in Ipswich for approximately 16 weeks before transitioning to our site in Colchester for a further 62 weeks. This position plays a key role in building positive relationships with local residents, stakeholders, and community groups, ensuring clear communication and effective engagement throughout the project. While the role is primarily site-based, limited hybrid working may be considered for the right candidate. Subject to performance and project needs, there may also be an opportunity for the role to become permanent on completion of the contract.
Main Duties:
- Dealing with Stakeholders and advising them of upcoming works
- Stakeholder Management
- Developing a customer complaints process and dealing with complaints in a timely manner
- Monitoring complaint data to identify trends and logging complaints on a monthly basis
- Communication with internal and external clients, PR and JCE senior management
- Attend and contribute to regular process meetings with the project team
- Compilation of monthly reports
- Organisation of regular public exhibitions
- Organising and undertaking newsletters and press releases
- Going on site visits and taking site photos
- Having involvement of insurance claims
- Investigate and possibly implement social media sources as a method of communication with the public affected by the scheme
- Involvement with partnering workshops
- Liaison with local schools including arranging presentations and events
- Preparing for and assisting in the hosting of Considerate Contractors scheme audits
- Development of social value initiatives
Are you the person we are looking for?
Candidates should hold an HNC/HND in a communications or public engagement related subject such as journalism, marketing, sociology or a similar discipline. The successful applicant will demonstrate excellent written communication skills, with the ability to produce clear reports, newsletters and public notices, alongside experience of digital communications, social media and content creation.
You will be confident organising and facilitating community meetings, outreach activities and public forums, and be competent in the use of Microsoft Word, Excel, PowerPoint and Outlook. Strong interpersonal skills are essential, including the ability to clearly explain information to a range of audiences, listen carefully to community concerns and feedback, and present confidently in public settings.
The role requires someone who can build and maintain positive relationships with community members, officials and stakeholders, and who brings empathy, strong emotional intelligence and good cultural awareness when engaging with diverse communities. Due to the nature of this role a full UK driving licence is required.
Excellent benefits package and personal development opportunities:
- Life assurance cover (4x annual salary)
- Company pension scheme (we match up to 8%)
- Company car
- The ‘great escape’ – leave off early every Friday
- 25 days holiday (pro rata) plus bank holidays (with an option of buying more holiday)
- Extensive training programmes
- Employee Assistance Programme
- Employee benefits platform
- Free on-site parking
- Company social calendar
- Regular fun days and a broad range of charity events
- A supportive business that genuinely wants to help you progress in your career.
We are committed to providing equal opportunities for all staff and welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or belief, or marriage and civil partnership status. We place great importance on inclusive recruitment and will do everything we can to support applicants who may require reasonable adjustments during the recruitment process. Please let us know if you need any additional assistance or adjustments.
Due to the high volume of applications we receive, we are not always able to respond to unsuccessful candidates individually. If you have not heard from us within two weeks of submitting your application, please assume that on this occasion your application has not been successful.
Public Liaison Officer in Colchester employer: Jackson Civil Engineering
Contact Detail:
Jackson Civil Engineering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Liaison Officer in Colchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Jackson Civil Engineering's social media and website. Understanding their values and projects will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! As a Public Liaison Officer, you'll need to engage with various stakeholders. Try role-playing scenarios with friends or family to boost your confidence in explaining complex information clearly.
✨Tip Number 3
Show off your community engagement experience! Be ready to share examples of how you've successfully managed stakeholder relationships or organised public events. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Jackson Civil Engineering.
We think you need these skills to ace Public Liaison Officer in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Public Liaison Officer role. Highlight your experience in stakeholder management and community engagement, as these are key aspects of the job. We want to see how your skills align with our values and the specific duties outlined in the job description.
Show Off Your Writing Skills: Since excellent written communication is a must for this role, take the time to craft clear and concise documents. Whether it’s your cover letter or CV, ensure they reflect your ability to produce reports and public notices effectively. We love seeing candidates who can communicate well on paper!
Be Personable and Proactive: In your application, let your personality shine through! We’re looking for someone who can build positive relationships with the community. Share examples of how you’ve engaged with stakeholders or resolved complaints in the past. This will show us you’re the proactive person we need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Jackson Civil Engineering
✨Know Your Audience
Before the interview, research Jackson Civil Engineering and their projects. Understand their values, especially their focus on community engagement and proactive communication. This will help you tailor your responses to show how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Public Liaison Officer, strong communication is key. Prepare examples of how you've effectively communicated with stakeholders or managed community concerns in the past. Be ready to discuss your experience with digital communications and social media, as these are crucial for the role.
✨Demonstrate Empathy and Emotional Intelligence
This role requires building positive relationships with diverse communities. Think of instances where you've shown empathy or cultural awareness in your previous roles. Highlighting these experiences will show that you understand the importance of connecting with people on a personal level.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the projects you'll be involved in. This not only shows your interest but also helps you gauge if the company culture aligns with your values, especially regarding work-life balance and personal development opportunities.