At a Glance
- Tasks: Travel to customer sites to install and repair IT devices across the Midlands & South East.
- Company: Join a market leader in IT support with a dynamic installation team.
- Benefits: Company vehicle, fuel card, overtime pay, and tools provided.
- Other info: Flexible shifts, weekend work, and opportunities for career growth.
- Why this job: Gain hands-on experience in IT while travelling and meeting diverse clients.
- Qualifications: Experience with EPoS installations and strong technical skills required.
We are recruiting for Field Support Engineers join a market leader based in Milton Keynes, who are seeking staff to join their core installation team. Please note, this role does require candidates to hold a full UK driving licence, be able to work weekends, and commit to overnight stays. Company vehicle & fuel card provided, along with tools.
Overview:
- Traveling daily to customer sites across Midlands & South East, to replace, swap, or repair IT devices. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client. *Overtime, Company Car & Fuel Card Provided*.
Duties:
- Installation: Install, refurbish, & maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi, and structured cabling (Cat5/5e/6 & Fibre).
- Site Services: Carry out swap-outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately.
- Communication: Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required.
- Cabling & Termination: Install and terminate network cabling on patch panels and modules as needed.
- Site Work: Conduct surveys, audits, and research to support installations and project delivery.
- Team Support: Assist colleagues both in the field and at HQ, maintaining high-quality standards.
- Compliance: Adhere to all health & safety policies and on-site procedures throughout each task.
Requirements:
- IT Expertise: Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
- Technical Skills: Confident using and setting up IT systems; computer literate with strong documentation accuracy.
- Mindset: Proactive, reliable, and able to stay calm under pressure. Takes ownership and gets the job done.
- Communication: Works well with engineers and clients; clear and professional at all times.
- Organisation: Strong multitasking and time management skills.
- Travel Willingness: Holds a full UK license and willing to travel, including overnight stays.
Field Support Engineer in Milton Keynes employer: Jackie Wilsher Staff Service & Queensway Personnel Careers
Join a dynamic and innovative team as a Field Support Engineer with a market leader in Milton Keynes, where you will enjoy a supportive work culture that values collaboration and professional growth. With a commitment to employee development, you will have access to ongoing training and opportunities for advancement, all while benefiting from a company vehicle, fuel card, and the flexibility of a varied work schedule. Experience the excitement of working on diverse IT installations across the Midlands and South East, making a tangible impact in the retail and hospitality sectors.
Contact Details:
Jackie Wilsher Staff Service & Queensway Personnel Careers Recruitment Team
