At a Glance
- Tasks: Be the go-to person for customers, ensuring their needs are met efficiently.
- Company: Join a global leader in customer service based in Milton Keynes.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and stable company.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27900 - 34100 £ per year.
We are recruiting for Customer Care Representatives to join a global company, who have their UK Head Office based in Milton Keynes. For this role, ALL applicants
MUST have previous customer service based experience within an office environment.
Looking to join a stable and growing company, who are the market leaders with their sector?
If so, apply now!!
Location
Milton Keynes, can offer hybrid working 1-day a week following completion of probation.
Working Hours
36.25 hours per week. Ideally, 09:00am to 17:15pm, however, Flexi time can be offered to suit the business needs and the individual.
Overview
- As a Customer Care Representative you will be the central link between the customer, operations, sales team and our Global Business Solution Centre to ensure client's requirements are met in the most efficient and cost-effective way.
You will build strong relationship with Customers & manage the sales order process through to shipment for assigned customers and affiliates.
Responsibilities
- Execute Customer Care strategy & follow global guidelines.
- Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant.
- Provide support for assigned customers/affiliates to meet order requirements & escalate issues where appropriate.
- Actively work with the customer care team on customer intimacy & delivering superior customer experience.
- Day to day communication/collaboration with customers, operations, sales, etc.
- Resolve request for order changes, issues & handle customer complaints/ inquiries internally & externally.
- Prepare Debit & Credit notes, process quality notifications & Customer Returns.
- Manage customer expectations, building strong relationships.
- Proactively collect Customer Forecast relating to demand planning and stock positions & actively participate in demand planning meetings.
- Update & maintain accurate customer records, including customer specific information, contracts, labelling, packaging & stock requirements.
- Provide coverage & support accounts for other team members as necessary.
- Identify the right communication method based on the sense of urgency and issue.
- Ability to diffuse difficult situations & secure resolution with the customers.
- Follow the new Customer/product processes & contribute to improve New customer experience.
- Participate to Customer visits/presentations when required.
Requirements
- At least, High School or Secondary Education Diploma.
- Associate or University Degree - preferred.
- English and another language(s) - preferred
- A minimum of 1 year within a customer service based role (office based).
- Microsoft Office expertise, and knowledge of CRM systems - essential.
- Strong communication skills.
- Demonstrated Customer Relationship Management.
- Basic Inventory Management knowledge.
- Negotiation skills.
Customer Service Representative in Milton Keynes employer: Jackie Wilsher Staff Service & Queensway Personnel Careers
Join a dynamic and innovative team as a Field Support Engineer with a market leader in Milton Keynes, where you will enjoy a supportive work culture that values collaboration and professional growth. With a commitment to employee development, you will have access to ongoing training and opportunities for advancement, all while benefiting from a company vehicle, fuel card, and the flexibility of a varied work schedule. Experience the excitement of working on diverse IT installations across the Midlands and South East, making a tangible impact in the retail and hospitality sectors.
Contact Details:
Jackie Wilsher Staff Service & Queensway Personnel Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jackie Wilsher Staff Service & Queensway Personnel Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jackie Wilsher Staff Service & Queensway Personnel Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jackie Wilsher Staff Service & Queensway Personnel Careers:Your cover letter is your chance to shine! Tell us why you want to work at Jackie Wilsher Staff Service & Queensway Personnel Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jackie Wilsher Staff Service & Queensway Personnel Careers!
How to prepare for a job interview at Jackie Wilsher Staff Service & Queensway Personnel Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
