At a Glance
- Tasks: Deliver top-notch customer service and support in a fast-paced office environment.
- Company: Join a stable and growing business in Leighton Buzzard.
- Benefits: Temp to perm contract with a supportive team atmosphere.
- Other info: Great opportunity for career growth in a dynamic workplace.
- Why this job: Make a difference by ensuring customers have an amazing experience.
- Qualifications: Previous office-based customer service experience and strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
We are recruiting for a Customer Service Representative (Temp to perm) to join a lovely, stable and growing business who have their UK Head Office and distribution centre based here in Leighton Buzzard.
For this role, all candidates
MUST have previous office based experience, within a customer service based position.
Location
Leighton Buzzard, fully office based, NO remote working.
Working Hours
09:00 - 17:00, Monday to Friday = 37.5 hours per week.
Contract Type
Temp to perm.
Overview
- This is a varied role that combines customer service with administrative support, ensuring customers receive an excellent experience from enquiry through to order completion.
The successful candidate will be a confident communicator with excellent organisational skills & the ability to manage multiple tasks in a fast-paced environment.
Duties
- Deliver exceptional customer service via telephone and email.
- Process customer orders accurately and efficiently.
- Respond promptly to customer enquiries, resolving issues professionally.
- Liaise with internal departments including Sales, Warehouse, Purchasing and Accounts.
- Maintain accurate customer records and databases.
- Respond to customer enquiries in a timely & professional manner.
- Monitor customer orders and provide updates on delivery schedules.
- Handle returns, credits and customer complaints, ensuring timely resolution.
- Ensure all customer interactions are handled in line with company procedures and service standards.
Requirements
- Previous experience in a customer service and administration role - office based.
- Excellent verbal and written communication skills.
- Strong organisational skills with great attention to detail.
- Ability to prioritise workload and manage multiple tasks.
- Confident telephone manner.
- Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
- Positive, proactive and team-focused attitude.
- Experience using CRM systems.
Customer Service Representative in Leighton Buzzard employer: Jackie Wilsher Staff Service & Queensway Personnel Careers
Join a dynamic and innovative team as a Field Support Engineer with a market leader in Milton Keynes, where you will enjoy a supportive work culture that values collaboration and professional growth. With a commitment to employee development, you will have access to ongoing training and opportunities for advancement, all while benefiting from a company vehicle, fuel card, and the flexibility of a varied work schedule. Experience the excitement of working on diverse IT installations across the Midlands and South East, making a tangible impact in the retail and hospitality sectors.
Contact Details:
Jackie Wilsher Staff Service & Queensway Personnel Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Leighton Buzzard
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Jackie Wilsher Staff Service & Queensway Personnel Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Jackie Wilsher Staff Service & Queensway Personnel Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative in Leighton Buzzard
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Jackie Wilsher Staff Service & Queensway Personnel Careers.
How to prepare for a job interview at Jackie Wilsher Staff Service & Queensway Personnel Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Jackie Wilsher Staff Service & Queensway Personnel Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Jackie Wilsher Staff Service & Queensway Personnel Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
