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For Companies At a Glance
- Tasks: Lead quality management and ensure top-notch product standards in a dynamic manufacturing environment.
- Company: Join a UK-leading manufacturer known for high-quality products across various industries.
- Benefits: Enjoy a competitive salary, pension scheme, private medical insurance, and flexible working hours.
- Why this job: Make a real impact by driving quality improvements and enhancing customer satisfaction.
- Qualifications: Experience in quality management and knowledge of ISO 9001 is essential.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 45000 - 55000 £ per year.
We at Jackie Kerr Recruitment are delighted to be recruiting a Quality Manager for a UK-leading manufacturer within their field, producing high-quality products for various industries!
Quality Manager Job Purpose: To lead and maintain the ISO 9001-compliant Quality Management System and oversee the Quality Control Laboratory. The role ensures that product quality meets both internal specifications and customer requirements, and handles customer complaints through recognised root cause methodologies. The Quality Manager drives continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Quality Manager Duties and Responsibilities:
- Manage and maintain the ISO 9001 Quality Management System and ensure continuous compliance
- Supervise and develop the Quality Control Laboratory team to ensure accurate, reliable, and timely test results
- Lead internal and external quality audits, ensuring all findings are addressed
- Investigate customer complaints using root cause tools such as 5 Whys, Fishbone, 8D and FMEA
- Responsible for investigating product failures, performing root cause analysis and deciding courses of action to be taken with failed material - e.g. return to supplier, seek concession, rework, re-assign use or scrap
- Implement corrective and preventive actions (CAPAs) and monitor their effectiveness
- Track and report quality KPIs to senior management
- Analyse data from inspections, lab tests, and production feedback to identify trends and areas for improvement
- Lead quality training and awareness for production and support staff
- Ensure calibration and maintenance of laboratory equipment
- Collaborate with cross-functional teams on new product trials, validations, and continuous improvement projects
- Providing technical support to the Technical Manager where required
- To assist the Operations Manager in reducing quality failures
- Liaising with material suppliers when faulty materials are supplied and arranging reports to support any credit claims
- Actively involved in maintaining and improving process controls that safeguard product quality
- Participating in investigations with support from the operations and technical teams on production machinery & processes where required
- Raising of appropriate corrective actions and overseeing that the actions are completed
- Keeping up to date with regulatory technical issues that may impact activities and informing/training others
- Providing the Managing Director with monthly activity report
Quality Manager Person Specification:
- Worked within a similar Quality Management position
- Proven track record in making significant quality improvements
- Implementation and management of quality management systems
- ISO 9001 Lead Auditor certification (or equivalent) - desirable
- Training in root cause analysis tools (8D, FMEA, 5 Whys) - desirable
- Computer literacy and ability to use excel/software packages to analyse data
- Managing projects to adhere to timeframes and budgetary controls
- Understanding of ERP systems
- Flexibility to adjust to multiple demands, shifting priorities and change
- Good report writing and presentation skills
Quality Manager Benefits / Working Hours:
- Pension scheme 5% company contribution if employee puts in 3% and then 7% company contribution after 3 years' employment
- Private medical insurance
- Rewards gateway voucher scheme
- Company bonus (discretionary and dependent on company performance)
- Excellent sick scheme
- Free car parking
- 35 hours per week
- Flexibility available e.g. earlier start and finish times
Quality Manager employer: Jackie Kerr Recruitment
Contact Detail:
Jackie Kerr Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local meetups. You never know who might have the inside scoop on a Quality Manager role that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by brushing up on your ISO 9001 knowledge and root cause analysis tools. We want you to shine when discussing how you can drive quality improvements and handle customer complaints effectively.
✨Tip Number 3
Showcase your achievements! Bring examples of past successes in quality management to the table. Whether it’s a significant reduction in defects or successful audits, let’s make sure they see your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy to keep your details updated and get job alerts tailored just for you. Let’s make sure you don’t miss out on your dream Quality Manager position!
We think you need these skills to ace Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Manager role. Highlight your experience with ISO 9001 and any relevant quality management systems you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved quality processes or resolved customer complaints. This will help us see the impact you've made in previous roles.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication that gets to the point without fluff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It allows us to keep track of your application easily and ensures you receive updates on your status. Plus, you can update your details anytime!
How to prepare for a job interview at Jackie Kerr Recruitment
✨Know Your ISO 9001 Inside Out
As a Quality Manager, you'll need to demonstrate a solid understanding of the ISO 9001 Quality Management System. Brush up on its principles and be ready to discuss how you've implemented or maintained it in previous roles. This shows you're not just familiar with the standards but can actively contribute to compliance.
✨Master Root Cause Analysis Tools
Familiarise yourself with root cause analysis methodologies like 5 Whys, Fishbone diagrams, and FMEA. Be prepared to share specific examples of how you've used these tools to resolve customer complaints or product failures. This will highlight your problem-solving skills and your proactive approach to quality management.
✨Showcase Your Leadership Skills
You'll be supervising a team, so it's crucial to convey your leadership style. Think of examples where you've successfully led a team through quality audits or training sessions. Discuss how you motivate your team to achieve high-quality results and foster a culture of continuous improvement.
✨Prepare for Data Analysis Questions
Since analysing data from inspections and lab tests is part of the role, brush up on your data analysis skills. Be ready to discuss how you've tracked quality KPIs in the past and what trends you've identified. This will demonstrate your analytical mindset and ability to drive improvements based on data.
