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For Companies At a Glance
- Tasks: Lead quality management and ensure product excellence in a dynamic manufacturing environment.
- Company: Join a top UK manufacturer known for high-quality products across various industries.
- Benefits: Enjoy a competitive salary, pension scheme, private medical insurance, and flexible working hours.
- Why this job: Be part of a culture focused on continuous improvement and customer satisfaction while making a real impact.
- Qualifications: Experience in quality management, a degree in a scientific field, and knowledge of ISO 9001 are preferred.
- Other info: Work with a supportive team and access an online portal for job alerts and updates.
The predicted salary is between 45000 - 55000 £ per year.
We at Jackie Kerr Recruitment are delighted to be recruiting a Quality Assurance Manager for a UK‑leading manufacturer within their field, producing high-quality products for various industries!
Quality Assurance Manager Job Purpose
To lead and maintain the ISO 9001‑compliant Quality Management System and oversee the Quality Control Laboratory. The role ensures that product quality meets both internal specifications and customer requirements, and handles customer complaints through recognised root cause methodologies. The Quality Manager drives continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Duties and Responsibilities
- Manage and maintain the ISO 9001 Quality Management System and ensure continuous compliance
- Supervise and develop the Quality Control Laboratory team to ensure accurate, reliable, and timely test results
- Lead internal and external quality audits, ensuring all findings are addressed
- Investigate customer complaints using root cause tools such as 5 Whys, Fishbone, 8D and FMEA
- Responsible for investigating product failures, performing root cause analysis and deciding courses of action to be taken with failed material – e.g. return to supplier, seek concession, rework, re‑assign use or scrap
- Implement corrective and preventive actions (CAPAs) and monitor their effectiveness
- Track and report quality KPIs to senior management
- Analyse data from inspections, lab tests, and production feedback to identify trends and areas for improvement
- Lead quality training and awareness for production and support staff
- Ensure calibration and maintenance of laboratory equipment
- Collaborate with cross‑functional teams on new product trials, validations, and continuous improvement projects
- Providing technical support to the Technical Manager where required
- To assist the Operations Manager in reducing quality failures
- Liaising with material suppliers when faulty materials are supplied and arranging reports to support any credit claims
- Actively involved in maintaining and improving process controls that safeguard product quality
- Participating in investigations with support from the operations and technical teams on production machinery & processes where required
- Raising of appropriate corrective actions and overseeing that the actions are completed
- Keeping up to date with regulatory technical issues that may impact activities and informing/training others
- Providing the Managing Director with monthly activity report
Person Specification
- Worked within a similar Quality Management position
- Proven track record in making significant quality improvements
- Implementation and management of quality management systems
- ISO 9001 Lead Auditor certification (or equivalent) – desirable
- Training in root cause analysis tools (8D, FMEA, 5 Whys) – desirable
- Computer literacy and ability to use excel/software packages to analyse data
- Managing projects to adhere to timeframes and budgetary controls
- Understanding of ERP systems
- Flexibility to adjust to multiple demands, shifting priorities and change
- Good report writing and presentation skills
Benefits / Working Hours
- Pension scheme 5% company contribution if employee puts in 3% and then 7% company contribution after 3 years\’ employment
- Private medical insurance
- Rewards gateway voucher scheme
- Company bonus (discretionary and dependent on company performance)
- Excellent sick scheme
- Free car parking
- 35 hours per week
- Flexibility available e.g. earlier start and finish times
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Quality Assurance Manager employer: Jackie Kerr Recruitment
Contact Detail:
Jackie Kerr Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager
✨Tip Number 1
Familiarise yourself with ISO 9001 standards and ensure you can discuss your experience in maintaining compliance. Highlight any specific projects where you've successfully implemented quality management systems.
✨Tip Number 2
Brush up on your root cause analysis skills, particularly tools like 5 Whys and Fishbone diagrams. Be prepared to share examples of how you've used these methodologies to resolve customer complaints or product failures.
✨Tip Number 3
Showcase your leadership abilities by discussing how you've developed and managed teams in previous roles. Mention any training initiatives you've led that improved quality awareness among staff.
✨Tip Number 4
Network with professionals in the quality assurance field, especially those familiar with the manufacturing industry. Engaging with industry groups or forums can provide insights and connections that may help you stand out.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality management, particularly with ISO 9001 compliance and root cause analysis tools. Use specific examples to demonstrate your achievements in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for quality assurance and how your skills align with the job requirements. Mention your experience in leading quality audits and implementing corrective actions, as these are key aspects of the role.
Showcase Your Technical Skills: Emphasise your technical background, especially if you have a degree in a scientific or technical field. Highlight any certifications like ISO 9001 Lead Auditor and your proficiency in data analysis software, as these will strengthen your application.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week or two. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Jackie Kerr Recruitment
✨Understand ISO 9001 Standards
Familiarise yourself with the ISO 9001 Quality Management System. Be prepared to discuss how you have implemented or maintained such systems in your previous roles, as this will demonstrate your expertise and relevance to the position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've used root cause analysis tools like 5 Whys or Fishbone diagrams to resolve quality issues. This will highlight your analytical skills and ability to drive continuous improvement.
✨Demonstrate Leadership Experience
Be ready to talk about your experience in managing teams, especially in a laboratory setting. Discuss how you've developed team members and ensured accurate and timely test results, which is crucial for the role.
✨Prepare for Technical Questions
Expect technical questions related to quality control processes and data analysis. Brush up on your knowledge of quality KPIs and be prepared to discuss how you've tracked and reported these in past positions.
