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For Companies At a Glance
- Tasks: Lead quality management and ensure product excellence in a dynamic manufacturing environment.
- Company: Join a top UK manufacturer known for high-quality products across various industries.
- Benefits: Enjoy a competitive salary, pension contributions, private medical insurance, and flexible working hours.
- Why this job: Be part of a culture focused on continuous improvement and customer satisfaction while making a real impact.
- Qualifications: Ideal candidates have experience in quality management and a degree in a scientific or technical field.
- Other info: Work with a supportive team and access an online portal for job alerts and updates.
The predicted salary is between 39000 - 46000 £ per year.
We at Jackie Kerr Recruitment are delighted to be recruiting a Quality Assurance Manager for a UK‐leading manufacturer within their field, producing high-quality products for various industries!
Quality Assurance Manager Job PurposeTo lead and maintain the ISO 9001‐compliant Quality Management System and oversee the Quality Control Laboratory. The role ensures that product quality meets both internal specifications and customer requirements, and handles customer complaints through recognised root cause methodologies. The Quality Manager drives continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Duties and Responsibilities
Manage and maintain the ISO 9001 Quality Management System and ensure continuous compliance
Supervise and develop the Quality Control Laboratory team to ensure accurate, reliable, and timely test results
Lead internal and external quality audits, ensuring all findings are addressed
Investigate customer complaints using root cause tools such as 5 Whys, Fishbone, 8D and FMEA
Responsible for investigating product failures, performing root cause analysis and deciding courses of action to be taken with failed material – e.g. return to supplier, seek concession, rework, re‐assign use or scrap
Implement corrective and preventive actions (CAPAs) and monitor their effectiveness
Track and report quality KPIs to senior management
Analyse data from inspections, lab tests, and production feedback to identify trends and areas for improvement
Lead quality training and awareness for production and support staff
Ensure calibration and maintenance of laboratory equipment
Collaborate with cross‐functional teams on new product trials, validations, and continuous improvement projects
Providing technical support to the Technical Manager where required
To assist the Operations Manager in reducing quality failures
Liaising with material suppliers when faulty materials are supplied and arranging reports to support any credit claims
Actively involved in maintaining and improving process controls that safeguard product quality
Participating in investigations with support from the operations and technical teams on production machinery & processes where required
Raising of appropriate corrective actions and overseeing that the actions are completed
Keeping up to date with regulatory technical issues that may impact activities and informing/training others
Providing the Managing Director with monthly activity report
Person Specification
Worked within a similar Quality Management position
Proven track record in making significant quality improvements
Implementation and management of quality management systems
ISO 9001 Lead Auditor certification (or equivalent) – desirable
Training in root cause analysis tools (8D, FMEA, 5 Whys) – desirable
Computer literacy and ability to use excel/software packages to analyse data
Managing projects to adhere to timeframes and budgetary controls
Understanding of ERP systems
Flexibility to adjust to multiple demands, shifting priorities and change
Good report writing and presentation skills
Benefits / Working Hours
Pension scheme 5% company contribution if employee puts in 3% and then 7% company contribution after 3 years\’ employment
Private medical insurance
Rewards gateway voucher scheme
Company bonus (discretionary and dependent on company performance)
Excellent sick scheme
Free car parking
35 hours per week
Flexibility available e.g. earlier start and finish times
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Quality Assurance Manager employer: Jackie Kerr Recruitment
Contact Detail:
Jackie Kerr Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager
✨Tip Number 1
Familiarise yourself with ISO 9001 standards and ensure you can discuss your experience with quality management systems confidently. Being able to articulate how you've maintained compliance in previous roles will set you apart.
✨Tip Number 2
Brush up on your root cause analysis skills, especially tools like 5 Whys and Fishbone diagrams. Be prepared to share specific examples of how you've used these methodologies to resolve quality issues in the past.
✨Tip Number 3
Highlight any experience you have in leading audits or training sessions. Demonstrating your ability to lead teams and improve processes will show that you're ready for a managerial role.
✨Tip Number 4
Network with professionals in the quality assurance field, especially those familiar with the manufacturing industry. Engaging with others can provide insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality management, particularly with ISO 9001 compliance and root cause analysis tools. Use specific examples to demonstrate your achievements in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for quality assurance and how your skills align with the job requirements. Mention your experience with quality audits and continuous improvement initiatives to show you are a perfect fit.
Highlight Relevant Qualifications: If you have a degree in a scientific or technical field or certifications like ISO 9001 Lead Auditor, make sure to mention these prominently. This will help you stand out as a qualified candidate.
Showcase Your Problem-Solving Skills: Provide examples of how you've successfully handled customer complaints or product failures in the past. Discuss the methodologies you used, such as 5 Whys or Fishbone diagrams, to demonstrate your analytical skills.
How to prepare for a job interview at Jackie Kerr Recruitment
✨Showcase Your Quality Management Experience
Be prepared to discuss your previous experience in quality management roles. Highlight specific examples where you successfully implemented ISO 9001 standards or led quality improvement initiatives, as this will demonstrate your capability to manage the Quality Management System effectively.
✨Familiarise Yourself with Root Cause Analysis Tools
Since the role involves investigating customer complaints and product failures, make sure you are well-versed in root cause analysis tools like 5 Whys, Fishbone diagrams, and FMEA. Be ready to explain how you've used these tools in past situations to resolve issues.
✨Prepare for Technical Questions
Expect technical questions related to quality control processes and laboratory management. Brush up on your knowledge of quality KPIs, corrective and preventive actions (CAPAs), and how to analyse data from inspections and lab tests to identify trends.
✨Demonstrate Leadership and Team Development Skills
As a Quality Assurance Manager, you'll be supervising a team. Share examples of how you've developed and motivated teams in the past, and discuss your approach to leading internal and external audits. This will show that you can not only manage quality but also inspire others to maintain high standards.
