Our client is recruiting for a Workshop Support Technician to join their growing team!
Workshop Support Technician Roles and Responsibilities:
- Respond professionally to customer enquiries via telephone, email and other communication channels
- Provide technical advice, product guidance and troubleshooting support to retail and trade customers
- Advise customers on restoration services, product availability, lead times and returns procedures
- Promote relevant products, upgrades and alternative solutions to maximise sales opportunities
- Process customer orders accurately using the company’s computer systems
- Communicate order delays, stock shortages and unavailable parts to customers
- Maintain accurate customer records and order information
- Develop and maintain a strong knowledge of company products and services
- Support Sales Assistants in developing their product and mechanical knowledge
- Liaise with internal departments to ensure efficient order processing and customer satisfaction
- Escalate customer concerns and complex technical queries to the Customer Service Manager when required
- Assist other departments during busy periods to support business operations
- Report unsafe working practices and faulty equipment, ensuring compliance with company policies and procedures
Workshop Support Technician The Ideal Candidate:
- Previous experience in customer service, sales or technical support
- Strong mechanical aptitude and an understanding of automotive components
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers of varying knowledge levels
- Good IT skills and experience using order processing systems or CRM software
- Previous experience within the automotive, engineering, classic vehicle or parts supply industry would be advantageous
- Knowledge of carburettors, fuel systems or vehicle restoration services would be beneficial
- Excellent organisational skills and attention to detail, with the ability to process orders and maintain accurate records
- A customer-focused approach, with a commitment to delivering high standards of service
- Strong problem-solving skills and a proactive approach to resolving customer queries
- Ability to prioritise workload and work effectively in a fast-paced environment
- A confident, professional and approachable manner when dealing with customers and colleagues
- A flexible team player who can work collaboratively across departments and support the wider business when required
Workshop Support Technician Working Hours:
- 37hour weeks
- Monday – Thursday 08:00 – 16:30 Friday 08:00 – 13:00
#J-18808-Ljbffr
Workshop Support Technician in Abingdon employer: Jackie Kerr Recruitment
Join a dynamic and innovative engineering business in Purton as a Mechanical Engineer, where you will be part of a collaborative team that values hands-on experience and technical expertise. With a strong focus on employee growth, we offer opportunities to engage in diverse projects, customer interactions, and industry exhibitions, all within a supportive work culture that encourages ownership and communication across functions. Our commitment to your professional development and the investment in cutting-edge recruitment technology ensures that you are well-equipped to thrive in your career with us.
