At a Glance
- Tasks: Provide top-notch technical support and help customers with innovative construction products.
- Company: Join a leading manufacturer in the construction industry with a focus on innovation.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a quarterly bonus scheme.
- Other info: Modern work environment with great professional development opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in technical support or customer service, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Our client is a leading manufacturer and supplier of innovative construction products and is looking for a Technical Support professional to join their growing team!
Roles and Responsibilities
- Handle and prioritise inbound calls and emails from customers, installers, distributors, suppliers and internal teams, redirecting enquiries where appropriate
- Provide prompt and accurate product information, including relevant datasheets, installation guides and technical documentation
- Record enquiries, actions and outcomes accurately within the CRM or internal tracking systems
- Monitor and categorise the technical inbox throughout the day, ensuring enquiries receive a timely response
- Coordinate with Sales Support regarding quotations, order confirmations and customer requirements
- Upload and maintain product documentation, including datasheets, installation guides, test certificates and customer‑specific information
- Ensure all technical documentation is accurate, compliant, correctly filed and readily accessible
- Work with Technical, New Product Development and Marketing teams to obtain and distribute current technical resources
- Update training packs following new test results, product launches or technical changes, and support the creation of step‑step installation visuals
- Organise training materials and contribute to the development of internal technical knowledge resources
- Prepare technical reports, review historical test data and record results in structured formats for internal and customer use
- Support New Product Development by comparing test results for new products and prototypes
- Assist Purchasing by carrying out compatibility and quality tests on materials from alternative suppliers
- Maintain a safe, organised and appropriately stocked laboratory area, ensuring testing records are complete and accessible
- Meet agreed response and service levels while managing a high volume of technical enquiries and support activities
Ideal Candidate
- Previous experience in a technical support, customer service or product support role within construction products, manufacturing or a similar technical environment
- Excellent communication skills, with the ability to explain technical information clearly, simply and confidently
- Strong customer-service approach, demonstrating patience, empathy and professionalism
- Good technical troubleshooting skills, with the ability to diagnose issues, identify root causes and recommend practical solutions
- Strong attention to detail and the ability to maintain accurate technical records and documentation
- Confident using CRM systems, shared drives and standard IT software
- Able to review test information and prepare clear, structured reports
- Highly organised and able to prioritise multiple support requests in a fast‑paced environment
- Calm and solution-focused when handling urgent, complex or sensitive enquiries
- Collaborative and able to work effectively with Sales, Technical, New Product Development, Marketing and Purchasing teams
- Adaptable, willing to learn and committed to maintaining high standards as products and systems evolve
- A positive team player who demonstrates a practical, methodical and customer‑focused approach
- Working Hours and Benefits
- Monday to Friday: 8am to 5pm
- 23 days' holiday plus bank holidays and a paid day off for your birthday
- Holiday buy-back scheme
- Salary sacrifice pension scheme and private medical insurance
- Quarterly bonus scheme
- Breakfast and refreshments provided
- Cycle to Work and electric vehicle salary sacrifice schemes
- Eye-care vouchers, employee wellbeing initiatives and mental health support
- Modern, open‑plan working environment with on‑site parking
- Professional development opportunities, recognition awards and a Christmas shutdown
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Technical Support in Worcester employer: Jackie Kerr Recruitment Ltd
Jackie Kerr Recruitment Ltd is an excellent employer, offering a supportive work culture within a well-established manufacturing facility in Salisbury. Employees benefit from full-time hours with a structured schedule, opportunities for skill development in stock management, and a collaborative environment that values efficiency and accuracy.
Contact Details:
Jackie Kerr Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jackie Kerr Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jackie Kerr Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jackie Kerr Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jackie Kerr Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jackie Kerr Recruitment Ltd!
How to prepare for a job interview at Jackie Kerr Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
