At a Glance
- Tasks: Provide top-notch technical support and ensure customer satisfaction with innovative construction products.
- Company: Join a leading manufacturer in the construction industry with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a collaborative and supportive team atmosphere.
- Why this job: Be part of a team that shapes the future of construction with cutting-edge products.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 33750 - 41250 £ per year.
£32,000 to £38,000
Worcester
Our client is a leading manufacturer and supplier of innovative construction products and is looking for a Technical Support Advisor to join their growing team!
Roles and Responsibilities:
- Handle and prioritise calls and emails from customers, installers, distributors, suppliers and internal teams
- Provide prompt and accurate product information, including datasheets, installation guides and technical documentation
- Record enquiries, actions and outcomes in the CRM or internal tracker and ensure timely responses
- Coordinate with Sales Support regarding quotations, order confirmations and customer requirements
- Maintain product documentation, test certificates and customer specific information, ensuring accuracy and compliance
- Work with Technical, New Product Development and Marketing to keep technical resources, training packs and installation visuals current
- Prepare reports, review historical test data and record results clearly for internal and customer use
- Support New Product Development by comparing test results for new products and prototypes
- Carry out compatibility and quality testing on alternative materials and maintain a safe, organised laboratory area
- Meet agreed response and service levels while managing...
Technical Support employer: Jackie Kerr Recruitment Ltd
Jackie Kerr Recruitment Ltd is an excellent employer, offering a supportive work culture within a well-established manufacturing facility in Salisbury. Employees benefit from full-time hours with a structured schedule, opportunities for skill development in stock management, and a collaborative environment that values efficiency and accuracy.
Contact Details:
Jackie Kerr Recruitment Ltd Recruitment Team
We think you need these skills to ace Technical Support
Customer Service Skills
Technical Documentation Management
CRM Software Proficiency
Communication Skills
Product Knowledge
Data Recording and Reporting
Collaboration with Cross-Functional Teams
