At a Glance
- Tasks: Provide top-notch customer service and technical support in the Classic Automotive sector.
- Company: Join a well-established company with a passion for classic cars.
- Benefits: Enjoy comprehensive training, casual dress, employee discounts, and a health programme.
- Other info: Great opportunities for growth and development in a fast-paced environment.
- Why this job: Be part of a dynamic team and help customers restore their classic vehicles.
- Qualifications: Experience in customer service or technical support, with a love for automotive components.
The predicted salary is between 25000 - 30000 £ per year.
Our well-established client is recruiting for a Customer Service Advisor to provide exceptional customer service and technical support within the Classic Automotive sector!
Technical Service Advisor Roles and Responsibilities:
- Respond promptly and professionally to customer enquiries via telephone, email, and other communication channels
- Provide technical advice and product guidance to retail and trade customers
- Promote relevant products, upgrades, and alternative solutions to maximise sales opportunities
- Advise customers on restoration services, product availability, lead times, and returns procedures
- Accurately process customer orders using the company computer system
- Communicate any order delays, stock shortages, or unavailable parts to customers
- Maintain accurate customer records and order information
- Develop and maintain a strong knowledge of company products and services
- Provide technical support and troubleshooting where appropriate
- Support Sales Assistants in developing product and mechanical knowledge
- Liaise with internal departments to ensure effective communication and customer satisfaction
- Escalate customer concerns to the Customer Service Manager when required
- Assist other departments during busy periods
- Report any unsafe working practices or faulty equipment
- Comply with company policies, procedures, and terms and conditions of employment
The ideal Technical Service Advisor will:
- Have previous experience within a customer service, sales, or technical support role
- Possess a strong mechanical aptitude and understanding of automotive components
- Have excellent verbal and written communication skills
- Be confident explaining technical information to customers of varying knowledge levels
- Have good IT skills and experience using order processing or CRM systems
- Be highly organised with excellent attention to detail
- Be able to prioritise workload and work effectively in a fast-paced environment
- Previous experience within the automotive, engineering, classic vehicle, or parts supply industry would be advantageous
- Knowledge of carburettors, fuel systems, or restoration services would be beneficial
Working Hours and Benefits:
- Comprehensive training and development programme provided
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Technical Service Advisor in Salisbury employer: Jackie Kerr Recruitment Ltd
Join a dynamic team as a Technical Service Advisor in the Classic Automotive sector, where your expertise will be valued and nurtured. Our company fosters a supportive work culture with comprehensive training and development programmes, ensuring you have the tools to excel in your role. Enjoy a range of benefits including a company pension, health and wellbeing initiatives, and employee discounts, all while working in a fast-paced environment that encourages growth and collaboration.
Contact Details:
Jackie Kerr Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Advisor in Salisbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jackie Kerr Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jackie Kerr Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Service Advisor in Salisbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jackie Kerr Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jackie Kerr Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jackie Kerr Recruitment Ltd!
How to prepare for a job interview at Jackie Kerr Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
