Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for IT issues and support a global team.
- Company: Join a leading company in the industry with a strong team spirit.
- Benefits: Negotiable salary, career growth, and a supportive work environment.
- Why this job: Make a real difference by solving IT challenges and supporting users worldwide.
- Qualifications: 3+ years in IT, knowledge of Windows, VMware, and customer service skills.
- Other info: Dynamic role with opportunities to lead and collaborate in a virtual team.
The predicted salary is between 36000 - 60000 £ per year.
Bedlington
Negotiable Salary Depending on Experience
Our long-standing client, leaders in their industry, are looking for a Service Delivery Engineer to join their ever-growing team!
Responsibilities
- Be the first point of contact for IT issues, following them through to ensure they are complete.
- Work within a virtual team to provide support to staff around the globe with IT issues, escalating where necessary to other teams.
- Responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
- Support local systems such as servers, storage, telecoms and networking as well as managing company phone systems and time clock systems.
- Ensure adequate backups are completed and monitor the availability of global systems through existing portals.
- Provide technical assistance and training to computer users on the application software, hardware and computer services and be responsible for IT hardware and software inventory.
- Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.
- Ability to internalise and advocate the customer’s position.
- Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions.
- Once up to date, join or cross lead a Virtual Team.
Desired Qualifications
- Knowledge of ITIL Service Management and process execution is a benefit.
- Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016.
- Knowledge of VMware vSphere infrastructure.
- Knowledge of HP server and storage technologies.
- Experience of working in a global multinational company.
- Knowledge of VOIP and PBX systems.
- Knowledge of Office 365 and its applications.
- Knowledge of Symantec Backup Exec version 14 to latest version.
- At least 3 years’ experience in IT.
Service Delivery Engineer in Bedlington employer: Jackie Kerr Recruitment Ltd
Contact Detail:
Jackie Kerr Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Engineer in Bedlington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service delivery. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your projects and achievements in IT. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Delivery Engineer in Bedlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Engineer role. Highlight your relevant experience, especially in IT support and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with ITIL, VMware, or any other relevant tech that we value.
Showcase Your Problem-Solving Skills: As a Service Delivery Engineer, you'll be tackling IT issues head-on. In your application, share examples of how you've resolved technical problems in the past. We love seeing candidates who can think on their feet and deliver solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Jackie Kerr Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, VMware, and any other relevant technologies mentioned in the job description. Be ready to discuss your experience with these systems and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about specific challenges you faced, the steps you took to solve them, and the outcomes. This will demonstrate your ability to handle escalated calls effectively.
✨Understand ITIL Principles
Familiarise yourself with ITIL Service Management concepts, as this is a benefit for the role. Be prepared to discuss how you’ve applied these principles in your previous positions or how you would implement them in this new role.
✨Communicate Clearly and Confidently
As a Service Delivery Engineer, you'll need to liaise with various teams and vendors. Practice articulating your thoughts clearly and confidently, especially when discussing technical topics. Good communication can set you apart from other candidates.
