At a Glance
- Tasks: Support customers with technical advice and process orders efficiently.
- Company: Join a growing team in the automotive and engineering sector.
- Benefits: Permanent position with flexible hours and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Make a difference by helping customers and enhancing your technical skills.
- Qualifications: Customer service experience and a passion for mechanics are essential.
The predicted salary is between 27540 - 33660 £ per year.
Our client is recruiting for a Workshop Support Technician to join their growing team!
Roles and Responsibilities:
- Respond professionally to customer enquiries via telephone, email and other communication channels
- Provide technical advice, product guidance and troubleshooting support to retail and trade customers
- Process customer orders accurately using the company’s computer systems
- Support Sales Assistants in developing their product and mechanical knowledge
- Liaise with internal departments to ensure efficient order processing and customer satisfaction
- Assist other departments during busy periods to support business operations
- Report unsafe working practices and faulty equipment, ensuring compliance with company policies and procedures
The Ideal Candidate:
- Previous experience in customer service, sales or technical support
- Strong mechanical aptitude and an understanding of automotive components
- Good IT skills and experience using order processing systems or CRM software
- Previous experience within the automotive, engineering, classic vehicle or parts supply industry would be advantageous
- A flexible team player who can work collaboratively across departments and support the wider business when required
Working Hours:
Monday – Thursday 08:00 – 16:30, Friday 08:00 – 13:00
Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirements to ensure that we place you in your ideal role.
If you do not hear from us within 2 weeks of your original application, please go to our website.
Workshop Support Technician (Permanent) in Abingdon employer: Jackie Kerr Recruitment Ltd
Join a dynamic team as a CNC Machinist where your skills will be valued and nurtured in a supportive work environment. Our company offers competitive salaries, a 15% shift premium, and opportunities for professional growth through ongoing training and development. Located in a thriving manufacturing hub, we foster a culture of collaboration and innovation, ensuring that every employee has the chance to contribute meaningfully to our success.
Contact Details:
Jackie Kerr Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Support Technician (Permanent) in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jackie Kerr Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jackie Kerr Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workshop Support Technician (Permanent) in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jackie Kerr Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Jackie Kerr Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jackie Kerr Recruitment Ltd!
How to prepare for a job interview at Jackie Kerr Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
