At a Glance
- Tasks: Provide top-notch customer support and technical advice in a dynamic workshop environment.
- Company: Join a growing team in a leading automotive service company.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to learn about automotive components and restoration.
- Why this job: Make a real difference by helping customers with their automotive needs and solutions.
- Qualifications: Experience in customer service or technical support, with strong communication skills.
The predicted salary is between 28860 - 28860 £ per year.
Our client is recruiting for a Workshop Support Technician to join their growing team!
Roles and Responsibilities:
- Respond professionally to customer enquiries via telephone, email and other communication channels.
- Provide technical advice, product guidance and troubleshooting support to retail and trade customers.
- Advise customers on restoration services, product availability, lead times and returns procedures.
- Promote relevant products, upgrades and alternative solutions to maximise sales opportunities.
- Process customer orders accurately using the company’s computer systems.
- Communicate order delays, stock shortages and unavailable parts to customers.
- Maintain accurate customer records and order information.
- Develop and maintain a strong knowledge of company products and services.
- Support Sales Assistants in developing their product and mechanical knowledge.
- Liaise with internal departments to ensure efficient order processing and customer satisfaction.
- Escalate customer concerns and complex technical queries to the Customer Service Manager when required.
- Assist other departments during busy periods to support business operations.
- Report unsafe working practices and faulty equipment, ensuring compliance with company policies and procedures.
The Ideal Candidate:
- Previous experience in customer service, sales or technical support.
- Strong mechanical aptitude and an understanding of automotive components.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers of varying knowledge levels.
- Good IT skills and experience using order processing systems or CRM software.
- Previous experience within the automotive, engineering, classic vehicle or parts supply industry would be advantageous.
- Knowledge of carburettors, fuel systems or vehicle restoration services would be beneficial.
- Excellent organisational skills and attention to detail, with the ability to process orders and maintain accurate records.
- A customer-focused approach, with a commitment to delivering high standards of service.
- Strong problem-solving skills and a proactive approach to resolving customer queries.
- Ability to prioritise workload and work effectively in a fast-paced environment.
- A confident, professional and approachable manner when dealing with customers and colleagues.
- A flexible team player who can work collaboratively across departments and support the wider business when required.
Workshop Support Technician employer: Jackie Kerr Recruitment Ltd Careers
As a leading manufacturer in the automotive and motorcycle industries, our company offers a dynamic work environment in Witney where innovation thrives. We prioritise employee growth through continuous training and development opportunities, fostering a collaborative culture that encourages creativity and problem-solving. With competitive salaries and a commitment to work-life balance, we provide a rewarding career path for Mechanical Design Engineers looking to make a significant impact in high-performance engineering.
Contact Details:
Jackie Kerr Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Support Technician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jackie Kerr Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jackie Kerr Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workshop Support Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jackie Kerr Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Jackie Kerr Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jackie Kerr Recruitment Ltd Careers!
How to prepare for a job interview at Jackie Kerr Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
