At a Glance
- Tasks: Provide top-notch technical support and help customers with innovative construction products.
- Company: Join a leading manufacturer in the construction industry with a focus on innovation.
- Benefits: Enjoy competitive salary, generous holiday, and professional development opportunities.
- Other info: Dynamic team environment with great perks and a focus on well-being.
- Why this job: Make a real difference by solving problems and supporting new product development.
- Qualifications: Experience in technical support and excellent communication skills are essential.
The predicted salary is between 35550 - 43450 £ per year.
Our client is a leading manufacturer and supplier of innovative construction products and is looking for a Technical Support Advisor to join their growing team!
Roles and Responsibilities:
- Handle and prioritise calls and emails from customers, installers, distributors, suppliers and internal teams
- Provide prompt and accurate product information, including datasheets, installation guides and technical documentation
- Record enquiries, actions and outcomes in the CRM or internal tracker and ensure timely responses
- Coordinate with Sales Support regarding quotations, order confirmations and customer requirements
- Maintain product documentation, test certificates and customer specific information, ensuring accuracy and compliance
- Work with Technical, New Product Development and Marketing to keep technical resources, training packs and installation visuals current
- Prepare reports, review historical test data and record results clearly for internal and customer use
- Support New Product Development by comparing test results for new products and prototypes
- Carry out compatibility and quality testing on alternative materials and maintain a safe, organised laboratory area
- Meet agreed response and service levels while managing a high volume of technical enquiries
Ideal Candidate:
- Experience in technical support, customer service or product support within construction products, manufacturing or a similar technical environment
- Excellent communication and customer service skills, with the ability to explain technical information clearly
- Strong troubleshooting skills, with the ability to identify root causes and recommend practical solutions
- Excellent attention to detail when maintaining technical records, documents and testing information
- Confident using CRM systems, shared drives and standard IT software
- Able to review test information and prepare clear, structured reports
- Highly organised, calm under pressure and able to prioritise multiple requests in a fast paced environment
- A collaborative, adaptable and positive team player with a willingness to learn
Working Hours and Benefits:
- Monday to Friday, 8am to 5pm
- 23 days' holiday plus bank holidays and a paid day off for your birthday
- Holiday buy back scheme and Christmas shutdown
- Salary sacrifice pension scheme and private medical insurance
- Quarterly bonus scheme, breakfast and refreshments provided
- Cycle to Work and electric vehicle salary sacrifice schemes
- Eye care vouchers, wellbeing initiatives and mental health support
- Professional development, recognition awards, a modern open plan workplace and on site parking
Contact Details:
Jackie Kerr Recruitment - Engineering and Manufacturing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jackie Kerr Recruitment - Engineering and Manufacturing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jackie Kerr Recruitment - Engineering and Manufacturing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jackie Kerr Recruitment - Engineering and Manufacturing:Your cover letter is your chance to shine! Tell us why you want to work at Jackie Kerr Recruitment - Engineering and Manufacturing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jackie Kerr Recruitment - Engineering and Manufacturing!
How to prepare for a job interview at Jackie Kerr Recruitment - Engineering and Manufacturing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
